Chattermill vs Effectory
Chattermill
chattermill.com
Effectory
effectory.comSide by side
| Figure | Chattermill | Effectory |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Experience Management Software | 8.0 (#6) | 7.7 (#10) |
| Founded | 2015 | 1996 |
| Headquarters | Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. | Amsterdam, Netherlands |
| Purpose | Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments. | Effectory provides employee feedback surveys, analytics, and guidance to help organizations improve engagement and employee experience. |
| Security certifications | Chattermill states that it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. | The Security Center states that Effectory is ISO 27001 and ISO 27701 certified and successfully audited for SOC 2 Type 2. |
Plans
Effectory
- StarterPrice not published
- ProfessionalPrice not published
- ExpertPrice not published
- Expert packagePriced on request
- Professional packagePriced on request
- Starter packagePriced on request
In their own words
Chattermill
Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.