Chattermill vs Glanceable
Chattermill
chattermill.comGlanceable
glanceable.ioSide by side
| Figure | Chattermill | Glanceable |
|---|---|---|
| Price from | — | €1,583.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Customer Experience Management Software | 7.9 (#8) | 7.8 (#11) |
| Analysis | Lyra Agent answers questions about customer feedback with quantified evidence, charts, reports, and customer quotes. | Its proprietary AI analyzes all verbatim feedback without sampling and groups it by patterns, themes, and root causes. |
| API | The API can send data to Chattermill, enrich data there, and export Chattermill data to a data warehouse or other system. | The platform provides a documented REST API for enriching Glanceable with internal data and sending insights to other systems. |
| Audience | The platform is presented for enterprise CX, insights, product, and customer support teams. | The maker presents Glanceable for enterprise teams and highlights retail, e-commerce, automotive, banking and insurance, telecom, and hospitality. |
| Founded | 2015 | 2020 |
| Headquarters | Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. | Saint-Mandé, France |
| Integrations | Chattermill's integrations page lists connections including Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. | Named integrations include Slack, Microsoft Teams, Jira, Zendesk, Salesforce, HubSpot, Google Reviews, and Trustpilot. |
| Security | Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA. | The maker states that it has AICPA SOC 2 Type II and SOC 3 certifications and native GDPR compliance. |
Plans
Glanceable
- Essential€19,000 a year
- Business€38,400 a year
- EnterprisePriced on request
In their own words
Chattermill
Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.
Glanceable
Glanceable has no write-up on Specifiction yet; its figures are above.