Chattermill vs Quirkos
Chattermill
chattermill.comQuirkos
quirkos.comSide by side
| Figure | Chattermill | Quirkos |
|---|---|---|
| Price from | — | $5/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 1 | 8 |
| Spec score · Text Analysis Software | 7.8 (#7) | 8.0 (#6) |
| Spec score · Text Analytics Software | 7.9 (#11) | 8.2 (#7) |
| Founded | 2015 | 2013 |
| Headquarters | Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. | Edinburgh, Scotland, UK |
| Purpose | Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments. | Quirkos is qualitative analysis software designed to help users explore and understand qualitative text data. |
| Security | Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA. | Quirkos says Transcribe encrypts audio before upload and does not share or process its transcription data with third parties or make it accessible to staff. |
Plans
Quirkos
- Quirkos Cloud — Student$5 a month
- Quirkos Cloud$8 a month
- Quirkos Cloud — Academic and Nonprofit$13 a month
- Quirkos Transcribe$15 a month
- Quirkos Cloud — Public Sector$17 a month
- Quirkos Cloud — Commercial$23 a month
- Offline Licence — 1 computer$69, paid once
- Offline Licence — 2 computers$110, paid once
In their own words
Chattermill
Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.
Quirkos
Quirkos is qualitative analysis software for exploring and interpreting text data. It imports Word documents, plain text, PDFs, Excel spreadsheets, and text pasted from websites or other programs. Codes are displayed visually as users work, with support for groups, hierarchies, color coding, overlap views, and word clouds. Query View can search text, filter by data criteria, and compare data groups side by side. Quirkos Cloud adds live synchronization, editing, and chat, with unlimited collaborators and collaborations at no extra fee. Project data can be exported to Excel for use in SPSS or R, or in REFI-QDA format for other qualitative programs. Quirkos Transcribe converts audio and video into transcripts, accepts files up to 2 GB, and includes 100 free minutes for Cloud users. Transcribe runs in the web app; its five best-supported selectable languages are English, Italian, German, Spanish, and Portuguese. Cloud plans include student, academic and nonprofit, public sector, and commercial options. The Student plan costs $5 a month, billed annually; an offline licence for one computer costs 69.00 USD once for lifetime use.