ChatWhale vs Kangaroo Rewards
ChatWhale
chatwhale.com
Kangaroo Rewards
loyalty.kangaroorewards.comSide by side
| Figure | ChatWhale | Kangaroo Rewards |
|---|---|---|
| Price from | $29/mo | $79/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Loyalty Program Software | 9.0 (#2) | 8.0 (#11) |
| Headquarters | The Companies House record gives the former company's registered office as The Old Granary Church Street, Whatton, Nottingham, England. | Montreal, Quebec, Canada |
| Integrations | The homepage identifies Facebook Pages, Facebook Messenger, and Facebook Ads as the product's Facebook-related channels and acquisition tools. | The integrations page lists BigCommerce, WooCommerce, Shopify, Magento, Lightspeed, Heartland, Mailchimp, Mindbody, and other services. |
| Security and compliance | The homepage and terms pages reviewed do not state security certifications or compliance attestations. | The site displays a GDPR image badge, but the opened pages do not specify security controls or certifications. |
| Support | The terms say technical support is available only by email at [email protected]. | The site says plans include dedicated onboarding, personalized training, and support from loyalty specialists. |
Plans
Kangaroo Rewards
- Core$79 a month
- Plus$199 a month
- Elite$349 a month
- Core$79 a month
- Plus$199 a month
- Elite$349 a month
- EnterprisePriced on request
In their own words
ChatWhale
ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.
Kangaroo Rewards
Kangaroo Rewards is a paid loyalty and customer-engagement platform for businesses, available on Android, iOS, web, and through an API. Businesses can award points for purchases, visits, or other actions, then let customers exchange points for products, services, or partner rewards. Membership tiers can use spending, visit frequency, or engagement criteria and attach tier-specific benefits. Marketing tools include automated email and SMS campaigns, templates, segmentation, and real-time tracking. Kangaroo describes an experience spanning in-store POS, e-commerce, and mobile apps, with integrations such as Shopify, WooCommerce, BigCommerce, Magento, Lightspeed, Heartland, Mailchimp, and Mindbody. Its API supports bidirectional real-time synchronization with business systems. Branded mobile apps can include rewards, notifications, QR scanning, referrals, bookings, and geofencing. Plans start at $79 a month; there is no free plan.