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ChatWhale

chatwhale.com

From $29/mo Free plan Web
Visit chatwhale.com
Spec score 9.0 #2 of 39 in Loyalty Program Software

What it is

ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.

Spec sheet

What it does
ChatWhale describes a Facebook Page and Messenger based customer engagement product that combines chatbots with loyalty rewards.Read 21 Oct 2026 · chatwhale.com
Product
ChatWhale gamifies customer engagement with chatbots and loyalty rewards through Facebook Pages and Messenger.Read 11 Oct 2026 · chatwhale.com
Free plan
YesRead 22 Sep 2026 · chatwhale.com
Integrations
The homepage identifies Facebook Pages, Facebook Messenger, and Facebook Ads as the product's Facebook-related channels and acquisition tools.Read 21 Oct 2026 · chatwhale.com
Support
The terms say technical support is available only by email at [email protected].Read 11 Oct 2026 · chatwhale.com
Headquarters
The Companies House record gives the former company's registered office as The Old Granary Church Street, Whatton, Nottingham, England.Read 21 Oct 2026 · find-and-update.company-information.service.gov.uk
Account security
The terms make customers responsible for maintaining the security of their account and password.Read 11 Oct 2026 · chatwhale.com
Analytics
The dashboard is described as reporting promotion performance, customer types, trends, and subscriber analytics over selected date periods.Read 21 Oct 2026 · chatwhale.com
API and SDKs
The maker pages reviewed do not state that a public API or SDK is available.Read 21 Oct 2026 · chatwhale.com
Automated campaigns
Chatbots can create, send, and track message campaigns, according to the homepage.Read 21 Oct 2026 · chatwhale.com
Broadcast messaging
The homepage lists broadcast messaging to all customers as a product capability.Read 21 Oct 2026 · chatwhale.com
Campaign automation
Chatbots can create, send, and track message campaigns automatically.Read 11 Oct 2026 · chatwhale.com
Conversation history
The homepage describes one-to-one messaging with customer profiles and full conversation history.Read 21 Oct 2026 · chatwhale.com
Customer groups
The maker says users can define customer groups and message them.Read 21 Oct 2026 · chatwhale.com
Deployment channels
multichannelRead 22 Sep 2026 · chatwhale.com
Documentation
The maker pages reviewed do not provide a documentation or help-center link in the available homepage content.Read 21 Oct 2026 · chatwhale.com
Founded or launched
Product Hunt lists ChatWhale as launched in 2017.Read 21 Oct 2026 · producthunt.com
Funding and ownership
The opened company record provides incorporation, address, and status details but does not state funding or current ownership.Read 21 Oct 2026 · find-and-update.company-information.service.gov.uk
Growth tools
Website widgets, Facebook Page comments, and Facebook Ads are listed as ways to acquire subscribers.Read 11 Oct 2026 · chatwhale.com
Legal entity
Companies House records BRELLACO LIMITED, formerly named CHATWHALE LIMITED from November 27, 2017 to March 23, 2018, as dissolved on October 26, 2021.Read 21 Oct 2026 · find-and-update.company-information.service.gov.uk
Licence
ChatWhale's terms say intellectual property including source code created for the service remains ChatWhale's property.Read 21 Oct 2026 · chatwhale.com
Limit: pricing
The G2 reviewer said monthly automation pricing felt expensive for pages with substantial traffic.Read 21 Oct 2026 · g2.com
Limit: welcome messages
The G2 reviewer felt welcome messages were not especially original compared with other programs.Read 21 Oct 2026 · g2.com
Loyalty
The service uses scratchcard offers to encourage repeat visits and spend.Read 11 Oct 2026 · chatwhale.com
Messaging
The platform supports broadcasts, customer groups, one-to-one messaging with history and profiles, and automated welcome and engagement messages.Read 11 Oct 2026 · chatwhale.com
Notifications
The homepage lists desktop browser, mobile app, watch, and Facebook red-dot notifications.Read 21 Oct 2026 · chatwhale.com
Platform dependency
The product uses Facebook Pages and the Messenger app to provide customer engagement features.Read 11 Oct 2026 · chatwhale.com
Praise: customer communication
The sole G2 reviewer praised the product for helping maintain communication and follow up with customers on Facebook.Read 21 Oct 2026 · g2.com
Product Hunt listing
Product Hunt lists two ChatWhale launches, dated October 19, 2017 and July 2, 2018, and shows no user reviews on the product page.Read 21 Oct 2026 · producthunt.com
Rating on G2
5 out of 5 from 1 review.Read 21 Oct 2026 · g2.com
Repeat visits
The maker presents ChatWhale as a way to encourage customers to return more often.Read 21 Oct 2026 · chatwhale.com
Scratchcard promotions
The homepage says businesses can use scratchcard offers to automate engagement and encourage sales.Read 21 Oct 2026 · chatwhale.com
Security and compliance
The homepage and terms pages reviewed do not state security certifications or compliance attestations.Read 21 Oct 2026 · chatwhale.com
Self-hosting
The maker's terms refer to ChatWhale hosting platform and hosted service space, and do not describe a self-hosting option.Read 21 Oct 2026 · chatwhale.com
Subscriber acquisition
The maker lists website widgets, Facebook Page comment conversion, and Facebook Ads as subscriber growth tools.Read 21 Oct 2026 · chatwhale.com
System requirements
The maker pages reviewed do not specify browser versions, operating system requirements, or device requirements.Read 21 Oct 2026 · chatwhale.com
Terms on overages
The terms describe additional monthly charges based on subscriber usage, with some overage amounts shown by plan and subscriber band.Read 21 Oct 2026 · chatwhale.com
Terms on refunds
The terms state that unused-month payments and certain setup or upgrade payments are not refundable.Read 21 Oct 2026 · chatwhale.com
Transmission
The terms say service content may be transferred unencrypted and may pass across various networks.Read 11 Oct 2026 · chatwhale.com
Usage overages
The terms list additional monthly subscriber usage charges for some ranges, with charges varying by package and POA for over one million subscribers.Read 11 Oct 2026 · chatwhale.com
Welcome automation
ChatWhale lists automated welcome and engagement messages as a feature.Read 21 Oct 2026 · chatwhale.com

Plans and prices

Everything You Need $29 a month $29/month Up to 500 Subscribers · 3 Facebook Pages · No ChatWhale Branding Read 21 Oct 2026 · chatwhale.com
Rapid Growth $99 a month $99/month Up to 10,000 Subscribers · Unlimited Facebook Pages · No ChatWhale Branding Read 21 Oct 2026 · chatwhale.com
Starting Out Free Up to 100 Subscribers · 1 Facebook Page · ChatWhale Branding Read 21 Oct 2026 · chatwhale.com

Every ChatWhale plan and price →

Strong points and limits

Strong points

  • Automates creation, sending, and tracking of campaigns.
  • Supports broadcasts and one-to-one messaging with history.
  • Dashboard reports promotion and subscriber analytics.
  • Free plan is available.
  • Paid plans list no ChatWhale branding.

Limits

  • Depends on Facebook Pages and Messenger.
  • Technical support is available only by email.
  • Terms say content may be transferred unencrypted.
  • Additional subscriber usage charges apply for some ranges.

Who it suits

ChatWhale suits businesses using Facebook Pages and Messenger to run campaigns, manage customer conversations, and encourage repeat visits. The listed plans include subscriber and Facebook Page limits that buyers should match to their needs.

Verdict

ChatWhale combines campaign automation, messaging, loyalty offers, and analytics for Facebook-based customer engagement. Check subscriber limits and possible overage charges, as well as the platform dependency and email-only support.

Where Specifiction places it

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