ChatWhale vs LoyaltyLion
ChatWhale
chatwhale.com
LoyaltyLion
loyaltylion.comSide by side
| Figure | ChatWhale | LoyaltyLion |
|---|---|---|
| Price from | $29/mo | $199/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Loyalty Program Software | 9.0 (#2) | 9.0 (#3) |
| Analytics | The dashboard is described as reporting promotion performance, customer types, trends, and subscriber analytics over selected date periods. | Native analytics provide retention, ROI, referral and lifetime-value metrics for program optimization. |
| Headquarters | The Companies House record gives the former company's registered office as The Old Granary Church Street, Whatton, Nottingham, England. | London, United Kingdom |
| Integrations | The homepage identifies Facebook Pages, Facebook Messenger, and Facebook Ads as the product's Facebook-related channels and acquisition tools. | LoyaltyLion says it connects with more than 100 partner technologies, including Shopify POS, Klaviyo, HubSpot, Zendesk, Omnisend, Recharge, Attentive and Judge.me. |
| Product | ChatWhale gamifies customer engagement with chatbots and loyalty rewards through Facebook Pages and Messenger. | LoyaltyLion provides ecommerce brands with customizable loyalty programs designed to encourage repeat purchases and build customer relationships. |
| Rating on G2 | 5 out of 5 from 1 review. | 4.6 out of 5 from 625 reviews |
| Support | The terms say technical support is available only by email at [email protected]. | The pricing page lists dedicated onboarding support and fast live chat and email support, and says all plan levels can access the Support team. |
| What it does | ChatWhale describes a Facebook Page and Messenger based customer engagement product that combines chatbots with loyalty rewards. | LoyaltyLion is a customer-loyalty platform for ecommerce brands that uses rewards and engagement programs to increase repeat purchases and customer lifetime value. |
Plans
LoyaltyLion
- FreeFree
- FreeFree
- Classic$199 a month
- AdvancedPriced on request
- PlusPriced on request
In their own words
ChatWhale
ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.
LoyaltyLion
LoyaltyLion provides ecommerce brands with customizable loyalty programs intended to encourage repeat purchases and build customer relationships. Stores can award points for purchases, referrals, reviews, account creation, birthdays and social follows, then let customers exchange points for free products, discount vouchers or free delivery. The platform also supports VIP tiers and provides real-time loyalty data and customer buying behavior to help evaluate and adjust a program. It is built for Shopify, including Shopify Plus and Shopify POS, and has integrations such as Klaviyo, Attentive, Gorgias, Mailchimp, Dotdigital and HubSpot. A Headless API supports custom loyalty experiences across channels. A free plan is recommended for stores processing 400 orders or fewer per month, and a 14-day trial is available through the Shopify Appstore. Classic costs $199 a month, billed every 30 days, and includes 500 orders per month. Advanced and Plus use custom pricing. LoyaltyLion lists dedicated onboarding and live chat and email support.