ChatWhale vs Loyalty Gator

ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.

Loyalty Gator provides cloud-based customer loyalty, gift card, and employee incentive programs for businesses. Programs can award points for purchases, actions, or referrals, and support digital punch cards and other reward options. The company says businesses do not need a point-of-sale connection. Customers can enroll online and check balances through the business website on a computer, tablet, or smartphone. Businesses can review customer activity and marketing reports and export customer lists for campaigns. The service offers a developer API and Zapier connections, plus integrations including Mailchimp, Shopify, QuickBooks Online, and Square. Its TangoCard connection lets customers redeem points for electronic gift cards. Plans include unlimited loyalty transactions and no transaction fees, subject to fair use and possible extra bandwidth charges. Bite supports up to 100 customers; Snack supports up to 5,000 and adds birthday points and Zapier integration; Meal supports up to 10,000 and adds a customer web portal, referrals, social integration, Google Analytics, and Tawk.to integrations. A 30-day free trial and money-back guarantee are listed, excluding custom development and white-label services. The company says cancellation after the trial requires 30 days' notice.