ChatWhale vs Novus Loyalty
ChatWhale
chatwhale.comNovus Loyalty
novus-loyalty.comSide by side
| Figure | ChatWhale | Novus Loyalty |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 2 |
| Spec score · Loyalty Program Software | 9.0 (#2) | 7.6 (#21) |
| Headquarters | The Companies House record gives the former company's registered office as The Old Granary Church Street, Whatton, Nottingham, England. | Gurugram, Haryana, India |
| Integrations | The homepage identifies Facebook Pages, Facebook Messenger, and Facebook Ads as the product's Facebook-related channels and acquisition tools. | The integrations page names Facebook, Twitter, and SendGrid, and says the platform can connect to POS systems and website shopping carts. |
| Product | ChatWhale gamifies customer engagement with chatbots and loyalty rewards through Facebook Pages and Messenger. | Novus describes itself as a SaaS loyalty platform for creating personalized customer loyalty experiences across industries. |
| Support | The terms say technical support is available only by email at [email protected]. | The pricing page says support is available by email, phone, and chat during business hours, with a knowledge base and documentation. |
Plans
In their own words
ChatWhale
ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.
Novus Loyalty
Novus Loyalty has no write-up on Specifiction yet; its figures are above.