Checkbox Voice of Customer vs CSPro
Checkbox Voice of Customer
checkbox.com
CSPro
census.govSide by side
| Figure | Checkbox Voice of Customer | CSPro |
|---|---|---|
| Price from | $30/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Survey Software | 9.0 (#9) | 7.6 (#85) |
| Documentation | The help center contains getting-started, survey creation, question-type, results, user, sharing, security and system-requirement guides. | The desktop application includes built-in help accessible with F1 or through the Help menu, and the Census Bureau provides an Android user guide and training videos. |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | Suitland, Maryland, United States |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | CSPro is a public domain package for entering, editing, tabulating, and disseminating census and survey data. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | The Census Bureau offers email support in English, French, or Spanish and asks users to attach relevant programs or data files. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.