Checkbox Voice of Customer vs Displayr

Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.

Displayr analyzes survey data and turns it into reports, dashboards and answers that can be traced back to the underlying data and analysis. Its workflow spans data preparation, survey analysis, report building and questions about published reports. Analysis tools include crosstabs, statistical testing, weighting, segmentation, MaxDiff and correspondence analysis. Displayr AI can help clean data, analyze results, generate reports and answer questions; use of AI is opt-in. Data can come from files, URLs, SQL databases, custom R code and integrations such as Qualtrics, Forsta and SurveyMonkey. Documents are hosted online, with reports publishable as dashboards or exportable to PowerPoint, PDF or Excel. Connected data can be refreshed manually or on a schedule, with outputs updating from the refreshed data. Displayr offers a Free plan at free, with limited analysis and visualization for small data sets, and a 14-day trial. Subscriptions are billed annually; monthly billing is not offered.