Checkbox Voice of Customer vs ENA Survey
Checkbox Voice of Customer
checkbox.comENA Survey
enasurvey.comSide by side
| Figure | Checkbox Voice of Customer | ENA Survey |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Survey Software | 9.0 (#9) | 7.3 (#111) |
| Analytics | Its analytics include NPS, customer-satisfaction and loyalty measures plus predictive analysis and sentiment monitoring. | Analytics include per-question score distributions, averages, NPS, trends, response counts, completion rates, device breakdown, and channel attribution. |
| Free plan | No | No |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The site lists outbound webhooks and SMS gateways including NetGSM, Bird, Twilio, Infobip, and custom webhooks. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | ENA Survey builds surveys, distributes them by QR code or public link, and turns responses into analytics and AI-powered insights. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
ENA Survey
ENA Survey has no write-up on Specifiction yet; its figures are above.