Checkbox Voice of Customer vs Iterate
Checkbox Voice of Customer
checkbox.comIterate
iteratehq.comSide by side
| Figure | Checkbox Voice of Customer | Iterate |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Survey Software | 9.0 (#9) | 8.2 (#33) |
| Free plan | No | No |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The integrations page lists Braze, Iterable, Airship, CleverTap, Klaviyo, MoEngage, Segment, and Shopify as featured partners, and also lists API, webhooks, and Zapier. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | Iterate offers live chat, a Help Center, and email support at [email protected]. |
| What it does | Checkbox provides survey and customer-feedback software for creating, distributing and analyzing branded surveys across customer touchpoints. | Iterate is an enterprise survey platform for product, research, and lifecycle marketing teams, delivering surveys in apps, email, and on the web. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
Iterate
- StarterPrice not published
- BusinessPrice not published
- EnterprisePriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.