Checkbox Voice of Customer vs LimeSurvey

Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.

LimeSurvey is a survey creation service available online or as a self-hosted open-source option. It offers more than 30 customizable question types, branching logic, and media support, with surveys shareable through links, QR codes, social media, email, posters, and flyers. Free access includes more than 800 templates. The free plan provides 25 responses per month and one admin user; Basic costs $39 a month and includes unlimited surveys and questions, 1,000 responses per month, and 250 MB of upload storage. Expert costs $432 a year and includes 10,000 responses yearly, three admin users, and 1 GB of storage. LimeSurvey supports more than 80 languages and multilingual surveys, response analytics, API access, and exports to SPSS, R, Stata, CSV, Excel, and PDF. Hosting regions include EU and US options, and the product is available as self-hosted software. The service states GDPR compliance and WCAG 2.2 Level AA alignment; ISO 27001 is in progress. Support ranges from community and email options to priority email and VIP support. LimeSurvey is headquartered in Hamburg, Germany.