Checkbox Voice of Customer vs Make Opinion Next
Checkbox Voice of Customer
checkbox.comMake Opinion Next
makeopinion.comSide by side
| Figure | Checkbox Voice of Customer | Make Opinion Next |
|---|---|---|
| Price from | $30/mo | €500/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 5 |
| Spec score · Market Research Software | 9.2 (#2) | 8.3 (#12) |
| Spec score · Survey Software | 9.0 (#9) | 8.2 (#35) |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Berlin, Germany |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The maker describes API-to-API integrations, including buy-sample connections that can trigger a study and return data automatically. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | Make Opinion Next combines survey design, respondent access, fieldwork and results in one market research platform. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | Self-serve includes free expert support for study design, scripting, fieldwork and results. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
Make Opinion Next
- Self-ServeFree
- Scripted€500 a month
- Scripted€500, paid once
- Managed ServicesPriced on request
- ScriptedPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
Make Opinion Next
Make Opinion Next has no write-up on Specifiction yet; its figures are above.