Checkbox Voice of Customer vs Nfield
Checkbox Voice of Customer
checkbox.comNfield
nipo.comSide by side
| Figure | Checkbox Voice of Customer | Nfield |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Survey Software | 9.0 (#9) | 7.5 (#94) |
| Headquarters | San Francisco, California, United States | Amsterdam, Netherlands |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | Nfield Online APIs support integration with other market research tools, and the product describes integration with panel providers using common industry practices. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | Nfield Online is a SaaS platform for online surveys aimed at professional market researchers. |
| Security controls | Security features include respondent passwords, role-based permissions, SSO or Active Directory, regional hosting and an on-premises option. | NIPO says data is encrypted at rest and in transit, user actions are logged, and inactive users are signed out after more than 15 minutes. |
| Survey branding | Surveys can be customized with formatting, styling, domains, and email servers to match a business’s branding. | Users can choose a standard theme or create custom branding for surveys. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.