Checkbox Voice of Customer vs nQuerio
Checkbox Voice of Customer
checkbox.comnQuerio
nquerio.comSide by side
| Figure | Checkbox Voice of Customer | nQuerio |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Survey Software | 9.0 (#9) | 6.8 (#126) |
| Compliance | Checkbox states that its controls support requirements such as HIPAA and provides GDPR guidance describing controller and processor responsibilities. | The company says it aims to comply with applicable privacy laws including PIPEDA, GDPR, HIPAA, Québec Law 25, and Canada’s Law C-27, and notes the policy has not been externally audited. |
| Encryption | Hosted traffic uses TLS 1.2; encrypted backups are stored in Amazon S3, and encryption at rest can be enabled for on-premises and qualifying hosted plans. | The research team privacy policy says identifiable data is encrypted in transit using SSL/TLS and at rest. |
| Headquarters | San Francisco, California, United States | Trois-Rivières, Québec, Canada |
| Integration | Checkbox provides a REST API and webhooks for integrations and automations, and its features overview also lists Zapier. | The homepage lists a Prolific integration. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | nQuerio is a privacy-first survey platform for academic and scientific research that lets teams design, deploy, and manage research surveys. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | The site invites users to contact [email protected] and says it will respond promptly. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.