Checkbox Voice of Customer vs OpenSurvey
Checkbox Voice of Customer
checkbox.com
OpenSurvey
opensurvey.cloudSide by side
| Figure | Checkbox Voice of Customer | OpenSurvey |
|---|---|---|
| Price from | $30/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 2 |
| Spec score · Survey Software | 9.0 (#9) | 8.5 (#25) |
| Free plan | No | Yes |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The documentation lists a native Stripe Customer Portal integration for subscription management and says webhooks sync subscription status. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | OpenSurvey is an open-source platform for creating surveys, collecting responses, and analyzing results. |
| Self-hosting | On-premises deployment runs on the customer’s servers or private cloud and keeps survey data under the customer’s control. | The Open Source edition can be hosted on your own infrastructure and is licensed under AGPL-3.0. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | The Open Source plan lists community support, while Cloud Teams lists email support. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
OpenSurvey
OpenSurvey is an open-source platform for creating surveys, collecting responses, and analyzing results. Its visual builder offers 23+ question types, including short text, ratings, NPS, matrix, ranking, file upload, signature, and location. Survey logic includes conditional skips and branching, nested loops, variables, answer piping, and a debug mode. Real-time analytics and CSV, Excel (XLSX), and JSON exports help users review responses; surveys are mobile responsive and include progress indicators.
The Open Source plan costs nothing and allows unlimited responses, surveys, teams, and workspaces. It can be hosted on the user's infrastructure under AGPL-3.0, with no telemetry or tracking and full API access. OpenSurvey Cloud starts at $29/mo. Cloud Teams includes managed hosting, automatic updates, email support, a 99.9% uptime SLA, and a 10k responses-per-month limit. Cloud features also include global CDN distribution and AI-powered analytics with sentiment analysis and generated insights. The platform describes its design as GDPR compliant; its documentation says row-level security and tenant isolation are enabled by default.