Checkbox Voice of Customer vs Sogolytics

Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.

Sogolytics is survey software with response analytics, logic branching, custom branding, API access, and a respondent panel. The Free Pro plan costs nothing, is free forever, and requires no credit card. It allows 15 projects per year, up to 100 responses per project, 200 responses per year, and 200 email invitations per year. Pro costs $99 a month and includes 1,250 responses per month, 15,000 responses per year, and 2,000 email invitations per month. Pro Max costs $199 a month, with 3,000 responses per month, 40,000 per year, and 4,000 email invitations per month. Surveys can contain up to 40 questions, and a 15-day trial is listed. Sogolytics, founded in 2013 and headquartered in Herndon, Virginia, lists API as its platform.