Checkbox Voice of Customer vs SurveyJS

Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.

SurveyJS is a set of JavaScript components for building surveys, quizzes, polls, and web forms, then storing responses and displaying results. Its free, open-source Form Library renders JSON-based forms in React, Angular, Vue, and plain JavaScript applications. It supports more than 20 question types, conditional logic, validation, multilingual forms, and right-to-left languages. Survey Creator provides a drag-and-drop designer that generates JSON schemas. Dashboard displays results through interactive charts, tables, word clouds, and aggregated statistics; PDF Generator creates editable PDF forms and exports submissions. The libraries run in a customer’s application and can connect to any backend or database. SurveyJS says it does not access, process, or store survey data; customers choose and manage their own data storage and protections. React, Angular, and Vue have native support, while jQuery uses a wrapper over the Vanilla JavaScript version. The Form Library is free, but Survey Creator, Dashboard, and PDF Generator require commercial licenses for production use. Commercial developer licenses are required for each developer working with those product APIs or implementing integrations.