Checkbox Voice of Customer vs SurveyLegend

Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.

SurveyLegend helps users create surveys, collect responses, and review response analytics. It offers more than 20 question types, over 70 themes, branching logic, custom branding, and a respondent panel. Surveys can be shared through hosted links, social media, website embeds, WordPress, or Joomla; creators can work on tablets and computers, while respondents can answer on any device. Plans include one user each. The free Starter plan allows three surveys and 1,000 responses per survey, with no response exports. Paid plans start at $15/mo (annual). Pro is $19 a month, billed annually at $170, and includes 20 surveys, 5,000 responses per survey, and 1,000 exported responses per survey. Business is $39 a month, billed annually at $300, with unlimited surveys and 20,000 responses per survey. Legendary is $89 a month, billed annually at $780, with unlimited exports and 100,000 REST API calls per day. SurveyLegend says it is fully GDPR compliant and uses TLS encryption; paid plans include a 14-day money-back guarantee.