Checkbox Voice of Customer vs SurveyToGo
Checkbox Voice of Customer
checkbox.comSurveyToGo
surveytogo.netSide by side
| Figure | Checkbox Voice of Customer | SurveyToGo |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 12 |
| Spec score · Market Research Software | 9.2 (#2) | 8.1 (#16) |
| Spec score · Survey Software | 9.0 (#9) | 8.4 (#29) |
| Free plan | No | Yes |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | SurveyToGo Insights and data connectors are available to all users at no additional cost, with visualization integrations for Power BI and Google Looker. |
| Security controls | Security features include respondent passwords, role-based permissions, SSO or Active Directory, regional hosting and an on-premises option. | The pricing page says servers have biometric locks and 24-hour surveillance, software and infrastructure receive security patches, and the network is protected by an enterprise-class firewall. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | The company describes its customer support as fast, concise and friendly and provides a support contact for questions about Insights and integrations. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
SurveyToGo
- 100 interviews$150, paid once
- 500 interviews$500, paid once
- 1,000 interviews$810, paid once
- 2,000 interviews$970, paid once
- 6,000 interviews$1,990, paid once
- 12,000 interviews$3,550, paid once
- 20,000 interviews$5,700, paid once
- 30,000 interviews$7,950, paid once
- 60,000 interviews$15,350, paid once
- 120,000 interviews$30,500, paid once
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
SurveyToGo
SurveyToGo has no write-up on Specifiction yet; its figures are above.