Checkbox Voice of Customer vs Survicate

Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.

Survicate is a survey service for creating questionnaires, collecting responses and reviewing results. Its listed tools include logic branching, custom branding and response analytics, alongside API access and a survey API. The Free plan costs nothing with no time limit; it includes 25 responses per month, three teammates and a total of 300 responses across active surveys. Growth costs $114 a month when billed annually and includes 250 responses per month, 1,000 data points per month, 10 seats, two teams and one dashboard. Pro costs $349 a month, billed monthly or annually, and includes 10 dashboards. Enterprise costs $569 a month, billed monthly or annually, with custom response and data point limits. Survicate also offers a 10-day trial and is based in Warsaw, Poland.