Checkbox Voice of Customer vs Survs
Checkbox Voice of Customer
checkbox.comSurvs
survs.comSide by side
| Figure | Checkbox Voice of Customer | Survs |
|---|---|---|
| Price from | $30/mo | €15.83/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 7 |
| Spec score · Survey Software | 9.0 (#9) | 8.2 (#37) |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | Lisbon, Portugal |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The privacy policy names Stripe for payment processing and Google Workspace for customer support; no other integrations were stated on the pages opened. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | The site provides a Help Center and says paid plans include priority email support while the Free plan includes standard support. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
Survs
- FreeFree
- Basic€19 a month
- Pro€39 a month
- Premium€119 a month
- Basic (annual)€190 a year
- Pro (annual)€390 a year
- Premium (annual)€1,190 a year
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.