Checkbox Voice of Customer vs SutiSurvey
Checkbox Voice of Customer
checkbox.comSutiSurvey
sutisurvey.comSide by side
| Figure | Checkbox Voice of Customer | SutiSurvey |
|---|---|---|
| Price from | $30/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Survey Software | 9.0 (#9) | 7.9 (#58) |
| Analytics | Its analytics include NPS, customer-satisfaction and loyalty measures plus predictive analysis and sentiment monitoring. | SutiSurvey provides real-time reports and analytics, and its FAQ says trend reports show responses from survey launch through closing. |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | Sunnyvale, California, USA |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The maker says SutiSurvey integrates with Salesforce, Google, and other applications; its pricing page also lists contact imports from Gmail, Yahoo, and other sources on Premium and Enterprise. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | SutiSurvey lets organizations create and publish online surveys, customize questionnaires, gather feedback, and represent results graphically. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | The Professional, Premium, and Enterprise pricing tiers list email and phone support. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
SutiSurvey
- Professional$20 a month
- Premium$50 a month
- StandardFree
- EnterprisePriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
SutiSurvey
SutiSurvey has no write-up on Specifiction yet; its figures are above.