Checkbox Voice of Customer vs Upinion
Checkbox Voice of Customer
checkbox.comUpinion
upinion.comSide by side
| Figure | Checkbox Voice of Customer | Upinion |
|---|---|---|
| Price from | $30/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Survey Software | 9.0 (#9) | 8.0 (#52) |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | The Hague, Netherlands |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | A paid-account group webhook can send question-and-answer data to an external API using POST with JSON. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | Upinion’s Digital Engagement Platform helps crisis-affected communities contribute to humanitarian decisions and accountability throughout the program cycle. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | Upinion describes a feedback mechanism and community management service operating 24/7 for exchange between communities and designated stakeholders. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
Upinion
- Free Account / Public GroupFree
- Pro Account / Private GroupPrice not published
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.