Checker vs KPI Mystery Shopping Platform

Checker is an all-in-one platform for mystery shopping, customer-experience surveys, Voice of Employee programs, and market research. Its methods include mystery shopping, CATI phone surveys, CAPI field surveys, CAWI online surveys, and retail audits. The workflow covers survey creation, data collection, quality control, fieldwork management, and client reporting. Checker Field Surveyor runs on Android and iOS, collects data offline, and synchronizes with the online system. GPS, EXIF, mandatory-question, and validation rules support data-quality checks and fraud detection. Client dashboards offer real-time results with access controls and filtering. Checker AI provides sentiment analysis, keyword extraction, executive summaries, and chat for questions about data. Integrations and APIs connect with Power BI, Tableau, Salesforce, and HR management systems. Checker says it is GDPR-compliant and lists encrypted storage, role-based access, secure cloud hosting, tracked cloud changes, and regular internal security audits. Plans start with MS Popular at €50 a month for 50 reviews, lifetime 1GB storage, unlimited users, and unlimited devices. Checker says it provides free support, training, and onboarding assistance. It is available on Android, iOS, web, and API.

KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.