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SPECIFICTION
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KPI Mystery Shopping Platform

kpimysteryshopping.com.au

Web
Visit kpimysteryshopping.com.au
Spec score 7.4 #10 of 21 in Mystery Shopping Software

What it is

KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.

Spec sheet

Purpose
The service measures customer experience through mystery shopping and observation audits conducted against client-defined standards.Read 4 Oct 2026 · kpimysteryshopping.com.au
Privacy
KPI says it handles personal information under Australia's Privacy Act 1988 and Australian Privacy Principles, and that some service providers may process information overseas.Read 4 Oct 2026 · kpimysteryshopping.com.au
Support
The contact page says most enquiries receive a reply within one business day; complimentary shop requests may be accepted or declined based on practicality and feasibility.Read 4 Oct 2026 · kpimysteryshopping.com.au
Headquarters
Gold Coast, Queensland, AustraliaRead 28 Sep 2026 · kpimysteryshopping.com.au
Founded
2000Read 28 Sep 2026 · kpimysteryshopping.com.au
Coverage
The company says it serves retail, food and beverage, property, accommodation and service environments across Australia, New Zealand and selected South East Asian areas.Read 4 Oct 2026 · kpimysteryshopping.com.au
Customization
KPI says it builds surveys to client specifications using its question library, bespoke questions, KPIs, hierarchy and access requirements.Read 4 Oct 2026 · kpimysteryshopping.com.au
Dashboards
The reporting platform provides configurable dashboards with graphics, numeric summaries and feedback measures.Read 4 Oct 2026 · kpimysteryshopping.com.au
Exports
Users can export analysis pages or location reports to spreadsheets or PDF; the platform page also lists CSV and PDF exports.Read 4 Oct 2026 · kpimysteryshopping.com.au
Free introductory shop
KPI says the first shop is complimentary before commitment, and its pricing page says there is no setup fee or lock-in contract.Read 4 Oct 2026 · kpimysteryshopping.com.au
Intended customers
The company describes its work for customer-facing businesses and names retail, cafes, accommodation, restaurants, fast food, real estate, government and multi-brand retail networks among the sectors it covers.Read 4 Oct 2026 · kpimysteryshopping.com.au
Pricing limits
Published ranges are historical invoiced ranges rather than quotes; actual fees depend on visit volume, survey depth, location, visit duration and measured channels, and purchase allowances may be added.Read 4 Oct 2026 · kpimysteryshopping.com.au
Report contents
Reports include weighted checkpoint scores, written commentary by section, cross-section threads, and date-, time- and location-stamped photos and receipts.Read 4 Oct 2026 · kpimysteryshopping.com.au
Report turnaround
Reports are quality-reviewed and typically published to the client dashboard within 48 to 72 hours of a visit.Read 4 Oct 2026 · kpimysteryshopping.com.au
Security and confidentiality
KPI says it can sign NDAs where required and configure tiered, role-based platform permissions down to individual users.Read 4 Oct 2026 · kpimysteryshopping.com.au

Plans and prices

Online or email check A$17, paid once $17 to $28 per assessment, GST inclusive Web enquiry, listing search, app journey or live chat Read 4 Oct 2026 · kpimysteryshopping.com.au
Phone enquiry A$39, paid once From $39 per assessment, GST inclusive Phone enquiry assessment · scope and volume affect the quote Read 4 Oct 2026 · kpimysteryshopping.com.au
In-person visit A$54, paid once $54 to $182 per assessment, GST inclusive Visit assessment · shopper purchase allowance may apply Read 4 Oct 2026 · kpimysteryshopping.com.au

Every KPI Mystery Shopping Platform plan and price →

Strong points and limits

Strong points

  • Client-defined survey standards
  • Timestamped photos and receipts
  • Configurable reporting dashboards
  • CSV, spreadsheet, and PDF exports
  • Role-based permissions

Limits

  • No free plan
  • Final fees depend on scope and volume
  • Some providers may process information overseas

Who it suits

It suits customer-facing organizations that need structured mystery shopping, observation audits, and configurable reporting. Named sectors include retail, food and beverage, accommodation, real estate, government, and multi-brand networks.

Verdict

KPI Mystery Shopping Platform combines shopper assignments, evidence collection, analysis, and client-specific reporting in a web service. A complimentary first shop and no setup fee are listed, but ongoing assessment costs vary by the assignment.

Where Specifiction places it

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