InspectWrk (formerly Inspectly360) vs KPI Mystery Shopping Platform
InspectWrk (formerly Inspectly360)
inspectwrk.com
KPI Mystery Shopping Platform
kpimysteryshopping.com.auSide by side
| Figure | InspectWrk (formerly Inspectly360) | KPI Mystery Shopping Platform |
|---|---|---|
| Price from | $24/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Mystery Shopping Software | 9.0 (#1) | 7.4 (#10) |
| Dashboards | Dashboards show completion, open actions, compliance, site comparisons and trends. | The reporting platform provides configurable dashboards with graphics, numeric summaries and feedback measures. |
| Purpose | InspectWrk is AI inspection software for field and facility teams that replaces paper checklists and spreadsheets with mobile inspections, AI-verified photos, and audit-ready reports. | The service measures customer experience through mystery shopping and observation audits conducted against client-defined standards. |
| Support | Premium includes email and chat support with a reply within one business day, while Enterprise includes a dedicated account manager and onboarding. | The contact page says most enquiries receive a reply within one business day; complimentary shop requests may be accepted or declined based on practicality and feasibility. |
Plans
InspectWrk (formerly Inspectly360)
- Free TrialFree
- Premium$24 a month
- Premium monthly$29 a month
- EnterprisePriced on request
KPI Mystery Shopping Platform
- Online or email checkA$17, paid once
- Phone enquiryA$39, paid once
- In-person visitA$54, paid once
In their own words
InspectWrk (formerly Inspectly360)
InspectWrk, formerly Inspectly360, is inspection software for field and facility teams that replaces paper checklists and spreadsheets with mobile inspections, AI-verified photos, and reports. Its checklist builder supports configurable response types, conditional logic, reference images, and automatic scoring. On-device Edge AI compares execution photos with reference standards, assigns compliance ratings, and identifies defects, hazards, and deviations. Submitting an inspection can generate branded PDF, Excel, or CSV reports. Failed items can create assigned corrective actions with deadlines, escalation, completion-photo verification, and an audit trail. Native Android and iOS apps support photo markup, digital signatures, barcode and QR scanning, voice-to-text notes, GPS-stamped records, and offline use. Checklist data and history are stored locally and sync when connectivity returns. Integrations include a REST API, webhooks, connectors, SSO, Zapier, and Microsoft Power Automate. A 14-day trial is listed; Premium costs $29 a month per active seat, billed monthly, excluding applicable taxes. Annual pricing is also listed as starting at $24/user/mo.
KPI Mystery Shopping Platform
KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.