Best Mystery Shopping Software in 2026
Updated
In short: Gigwalk is ranked #1 of 21 as of 4 October 2026, ahead of Field Agent and IntouchCheck. The best-ranked option with a free plan is Field Agent. The lowest first paid tier on this page is InspectWrk (formerly Inspectly360) at $29/mo.
Coordinating mystery shopping involves assigning visits, collecting evidence, and reviewing results. Gigwalk, Field Agent, and IntouchCheck are among the first entries, followed by Mystery Management and InspectWrk (formerly Inspectly360). Compare assignment scheduling with the mobile shopper app and shopper portal to see how the listed tools handle access to work. Evidence collection and report form builder cover what can be captured; results analytics and shopper payments address other parts of the operation. Free-plan availability and paid-from pricing provide cost details to weigh against these features.
21 mystery shopping software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Gigwalk Top pick · 7.5 Free plan · Free
#2 Field Agent Runner-up · 7.2 Free plan · Free
#3 IntouchCheck Also great · 7.0 - Free plan AndroidapiiOSWeb
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Free plan AndroidapiiOSWeb
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Free trial AndroidiOSWeb
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - AndroidiOSWeb
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - AndroidapiiOSWeb
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedPlatformsFree planFree trial$29/mofirst paid tier About InspectWrk (formerly Inspectly360)Visit site - AndroidiOSWeb
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - AndroidapiiOSWeb
- Free plan
- No
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial€50/mofirst paid tier About CheckerVisit site - AndroidapiiOSWeb
- Free plan
- No
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - WebiOSAndroid
- Free plan
- Yes
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - WebiOSAndroid
- Free plan
- Yes
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - WebiOSAndroid
- Free plan
- No
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - iOSAndroid
- Free plan
- Yes
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Web
- Free plan
- No
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Web
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Web
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Web
- Free plan
- No
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Mobile shopper app
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Web
- Shopper portal
- Yes
- Assignment scheduling
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Web
- Free plan
- No
- Paid from
- 750 /mo
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
- Mobile shopper app
- No
RecognisedDocumentedPlatformsFree planFree trial - Web
- Assignment scheduling
- Yes
- Report form builder
- Yes
RecognisedDocumentedPlatformsFree planFree trial - Web
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
RecognisedDocumentedPlatformsFree planFree trial
Is your tool on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which mystery shopping software is ranked first on Specifiction?
Gigwalk is ranked #1 of 21 with a score of 7.5. Field Agent is second and IntouchCheck third.
How many of these have a free plan?
2 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, InspectWrk (formerly Inspectly360) has the lowest first paid tier we found: $29/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing. Paid placements never change a rank.