Hyperspace

Spec sheet

Purpose

The software supports mystery shopping programmes with shopper briefings, scheduling, mobile capture, media and analytics for tracking customer experience across locations and channels.Read 7 Oct 2026 · hyperspace.gmbh

Integrations

The product page states that hyperspace has numerous interfaces for importing data from other IT systems and communicating with external applications.Read 15 Oct 2026 · hyperspace.gmbh

Security

The features page lists SSL encryption, protection against scripting attacks and SQL injection, and password encryption.Read 7 Oct 2026 · hyperspace.gmbh

Support

Cloud tenants receive updates, patches and technical support; the team also offers setup, data migration and user training.Read 7 Oct 2026 · hyperspace.gmbh

Headquarters

Schortens-Roffhausen, GermanyRead 28 Sep 2026 · hyperspace.gmbh

Founded

1998Read 28 Sep 2026 · hyperspace.gmbh

API and technology

An external development partner describes the platform as a ColdFusion/CFML web application with backend interfaces and APIs maintained through staged releases.Read 15 Oct 2026 · groenewold-it.solutions

App-account requirement

Google Play says the Audits app requires a valid Hyperspace Dimensions or Anaquestra Dynamic Platform account with suitable permissions.Read 15 Oct 2026 · play.google.com

Audit app

The native Audit App for iOS and Android lets users plan, perform and evaluate store checks, quality checks and mystery-shopping visits.Read 15 Oct 2026 · hyperspace.gmbh

Certification status

The maker's ISO page says certification to ISO 9001, ISO 27001 and ISO 14001 is in progress and gives an expected completion date of approximately April 2026.Read 7 Oct 2026 · hyperspace.gmbh

Company scale

Hyperspace’s home page claims more than 100 franchise systems, over 8,000 users and more than 210,000 completed store checks.Read 15 Oct 2026 · hyperspace.gmbh

Contract management

The contract manager handles franchise, rental, leasing and other contracts while monitoring renewal and termination dates.Read 15 Oct 2026 · hyperspace.gmbh

Corrective actions

Findings can create assigned corrective measures, with overdue actions repeatedly presented until completion.Read 15 Oct 2026 · hyperspace.gmbh

CRM and lead management

The CRM imports leads from company websites or franchise portals and supports lead processing and personalized email campaigns through CleverReach.Read 15 Oct 2026 · hyperspace.gmbh

Customer surveys

The customer-satisfaction module creates surveys, supports location-rating services and exports results.Read 15 Oct 2026 · hyperspace.gmbh

Digital checklists

Audit workflows use digital checklists, photos, digital signatures and action management to document findings.Read 15 Oct 2026 · hyperspace.gmbh

Digital mystery shopping

Users can plan and manage covert test purchases, while shoppers submit results through the mobile app and data flows to a dashboard in real time.Read 7 Oct 2026 · hyperspace.gmbh

Evidence and actions

The Audit App supports photos and digital signatures, and the software provides action management for correcting documented deviations.Read 7 Oct 2026 · hyperspace.gmbh

Founded and cloud history

The company says it was founded in 1998 and became one of Germany’s early cloud providers in 2006.Read 15 Oct 2026 · hyperspace.gmbh

Hosting and GDPR

Hyperspace says its data is hosted exclusively in German data centers and that the service meets GDPR requirements.Read 15 Oct 2026 · hyperspace.gmbh

Hosting and privacy

The maker says its data is hosted exclusively in German data centres and that the software meets GDPR requirements.Read 7 Oct 2026 · hyperspace.gmbh

Independent company profile

LinkedIn lists hyperspace GmbH as a software-development company headquartered in Schortens, Lower Saxony, with 2–10 employees and founded in 1998.Read 15 Oct 2026 · linkedin.com

Independent hosting certification

A BITMi certificate identifies Hyperspace Franchise Manager as Software Hosted in Germany, valid through 31 December 2026.Read 15 Oct 2026 · hyperspace.gmbh

Independent technical case study

Groenewold IT Solutions reports ongoing development work for Hyperspace in ColdFusion/CFML, including API and interface maintenance, performance and release engineering.Read 15 Oct 2026 · groenewold-it.solutions

Languages

The interface and online help are available in German and English, with localized number/date formats and automatic timezone coordination.Read 15 Oct 2026 · hyperspace.gmbh

Limit: account dependency

The mobile audit app cannot be used as a standalone product because a Hyperspace or Anaquestra account is required.Read 15 Oct 2026 · play.google.com

Limit: sparse independent feedback

The available ProvenExpert profile contains only one review, so independent reviewer evidence is limited.Read 15 Oct 2026 · provenexpert.com

Mystery-shopping workflow

The mystery-shopping module supports scripted shopper scenarios, briefings, scheduling, mobile data capture, media and analytics for stores, hospitality and ecommerce touchpoints.Read 15 Oct 2026 · hyperspace.gmbh

Offline operation

The help center says audits can be downloaded, completed without an internet connection and uploaded later.Read 15 Oct 2026 · cloud.hyperspace.de

Partner portal

The social intranet gives partners news, knowledge documents, marketing materials, performance comparisons, course registration and task management.Read 15 Oct 2026 · hyperspace.gmbh

Partner records

Digital partner files store site details, opening hours, franchise-partner information and linked documents.Read 15 Oct 2026 · hyperspace.gmbh

Permissions

Access control supports users, groups, roles, function rights and permissions down to individual objects.Read 15 Oct 2026 · hyperspace.gmbh

Plan limit

The listed standard plans apply to systems with up to 100 organisational units, stores or branches; larger systems are directed to request an individual quote.Read 7 Oct 2026 · hyperspace.gmbh

Platform

The Franchise Manager is fully web-based and its interface is optimised for PC, tablet and smartphone.Read 7 Oct 2026 · hyperspace.gmbh

Pricing limit

Published standard plans apply only to systems with up to 100 organisational units, stores or branches; larger deployments require an individual quote.Read 15 Oct 2026 · hyperspace.gmbh

Procurement

Partners can order approved products through an electronic catalogue and shopping cart directly from suppliers.Read 15 Oct 2026 · hyperspace.gmbh

Product purpose

Hyperspace Franchise Manager is a cloud platform for franchisor headquarters and multi-site businesses covering partner management, audits, mystery shopping, reporting and communication.Read 15 Oct 2026 · hyperspace.gmbh

Purchase licensing

The purchase option allows self-hosting with no further licence costs after the one-time purchase; maintenance and support are optional.Read 15 Oct 2026 · hyperspace.gmbh

Rating on Apple App Store

No rating summary is displayed because Apple says the Audits app has not received enough ratings or reviews.Read 15 Oct 2026 · apps.apple.com

Rating on ProvenExpert

5.0 out of 5 from 1 review.Read 15 Oct 2026 · provenexpert.com

Real-time dashboards

Mystery-shopper results flow into dashboards in real time so headquarters can compare service quality objectively.Read 15 Oct 2026 · hyperspace.gmbh

Scorecards

The franchise scorecard compares locations using user-defined metrics and shows each partner’s position against the network average.Read 15 Oct 2026 · hyperspace.gmbh

Security controls

The official feature page lists SSL encryption, protections against scripting and SQL-injection attacks, and encrypted passwords.Read 15 Oct 2026 · hyperspace.gmbh

System requirements

The help center lists iOS 13 or newer and Android 4.4.2 or newer for the Audit App.Read 15 Oct 2026 · cloud.hyperspace.de

Ticketing

A ticket system records partner enquiries in a workflow and shows their processing status.Read 15 Oct 2026 · hyperspace.gmbh

Web technology

The platform is fully web-based and optimized for PCs, tablets and smartphones.Read 15 Oct 2026 · hyperspace.gmbh

Who it is for

The product is presented for franchisors and multi-site businesses, with examples including hospitality, retail, bakeries and services.Read 7 Oct 2026 · hyperspace.gmbh

Plans and prices

Every Hyperspace plan and price →

Where Specifiction places it

• Mystery Shopping Software#3 of 218.7
• Restaurant Franchise Management Software#5 of 238.4
• Franchisee Management Software#5 of 108.3