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Mebius

mebius.it

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Spec score 7.0 #14 of 21 in Mystery Shopping Software

What it is

Mebius is a web-based retail intelligence platform combining mystery shopping, Voice of Customer, audits and compliance, and field training. It measures customer interactions and turns observations into actions aimed at improving customer numbers and average basket size. Mystery shopping can cover stores, calls, web journeys, repairs, test drives, declared visits, dealer networks, and competitors. Mebius describes a field of 120,000 shoppers, automatic app validation, three quality-control levels, and a first field reading within seven days of kickoff. Voice of Customer analyzes reviews from Google, TripAdvisor, Trustpilot, Reddit, and Facebook, combines in-store QR feedback with NPS micro-surveys, and gathers employee feedback through WhatsApp. Audit checks can include brand standards, HACCP, hygiene, stock, age-restricted sales, and regulated financial sales, with photos and traceability. Best-Seller delivers mobile-first micro-learning triggered by measured gaps. Integrations include Shopmetrics, Sassie, a REST API, webhooks, and OAuth 2.0 SSO. Pricing is available on request; the Voice of Customer plan is billed as a fixed cost per store, with a free pilot available.

Spec sheet

Purpose
The platform measures customer interactions in retail stores and turns observations into actions intended to improve customer numbers and average basket size.Read 7 Oct 2026 · mebius.it
Product
Mebius combines mystery shopping, Voice of Customer, audit and compliance, and field training on one retail intelligence platform.Read 7 Oct 2026 · mebius.it
Integrations
Mebius states it interoperates with Shopmetrics and Sassie and offers a REST API, webhooks, and SSO via OAuth 2.0.Read 7 Oct 2026 · mebius.it
Support
Mebius offers a 30-minute call with its international team and describes that team as English-speaking and experienced with international projects.Read 7 Oct 2026 · mebius.it
Founded
2005Read 28 Sep 2026 · mebius.it
Audit and compliance
Audit checks can cover brand standards, HACCP and hygiene, stock availability, age-restricted sales, and regulated banking or insurance sales, with photo evidence and traceability.Read 7 Oct 2026 · mebius.it
Certifications
The company states that its mystery shopping process is ISO 9001 TÜV-certified and its software has EA33 certification.Read 7 Oct 2026 · mebius.it
Company history
The company says it has measured Italian retail since 2005.Read 7 Oct 2026 · mebius.it
Mystery shopping
Its mystery shopping service covers in-store visits, calls, web journeys, repairs, test drives, declared visits, dealer networks, and competitor visits.Read 7 Oct 2026 · mebius.it
Mystery shopping operations
Mebius says it has a field of 120,000 shoppers, automatic app validation, three levels of quality control, and a first field reading within seven days of kickoff.Read 7 Oct 2026 · mebius.it
Review sources
The review analysis page names Google, TripAdvisor, Trustpilot, Reddit, and Facebook as supported sources.Read 7 Oct 2026 · mebius.it
Security and privacy
Mebius says data is hosted in an ISO 27001-certified data centre and that it provides a pre-signed GDPR Data Processing Agreement.Read 7 Oct 2026 · mebius.it
Training
Best-Seller provides mobile-first micro-learning triggered by gaps measured in the field.Read 7 Oct 2026 · mebius.it
Voice of Customer
Voice of Customer combines analysis of online reviews, in-store QR feedback with NPS micro-surveys, and employee feedback through a dedicated WhatsApp channel.Read 7 Oct 2026 · mebius.it
Who it serves
Mebius describes its international offer for brands and enterprise buyers running customer-experience programmes across Europe, with Italy delivered as a service.Read 7 Oct 2026 · mebius.it

Plans and prices

Voice of Customer Priced on request Fixed cost per store; request a quote by email. Pricing depends on network size · Free pilot available Read 7 Oct 2026 · mebius.it

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Strong points and limits

Strong points

  • Covers mystery shopping across stores, calls, and web journeys
  • Field includes 120,000 shoppers
  • Supports review analysis from five named platforms
  • Audits include photo evidence and traceability
  • Offers REST API, webhooks, and OAuth 2.0 SSO

Limits

  • Pricing depends on network size
  • Pricing is available only on request
  • Italy delivery is described as a service

Who it suits

Mebius is aimed at brands and enterprise buyers running customer-experience programs across Europe. It fits teams needing shopper operations, feedback analysis, compliance checks, and field training in one platform.

Verdict

Mebius brings retail observation, customer feedback, compliance, and training together. Its broad operational coverage suits enterprise programs, but buyers must request pricing based on their network.

Where Specifiction places it

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