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Tech riderRev. 1 Oct 2026

Shopmetrics NEXT

Ch 076.9of 21 Mystery Shopping Software
  1. 1Runs onAndroid, iOS, Web
  2. 2CostsNot stated by the maker
  3. 3Shopper portalYes
  4. 4Assignment schedulingYes
  5. 5Report form builderYes
  6. 6Mobile shopper appYes
  7. 7Evidence collectionmultiple
  8. 8Shopper paymentsYes
7 lines stated Written from the maker's own pages: shopmetrics.com
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The Shopmetrics NEXT homepage

Overview

Shopmetrics NEXT is ranked #7 of 21 in mystery shopping software on Specifiction. It runs on Android, iOS, Web.

Shopmetrics NEXT plans and pricing

All plans
Shopmetrics NEXT Not published Request a demo shopmetrics.com · 1 Oct 2026

Compared on mystery shopping software

Shopper portal
Yesshopmetrics.com
Assignment scheduling
Yesshopmetrics.com
Report form builder
Yesshopmetrics.com
Mobile shopper app
Yesshopmetrics.com
Evidence collection
multipleshopmetrics.com
Shopper payments
Yesshopmetrics.com
Results analytics
Yesshopmetrics.com

Facts

Purpose
Shopmetrics NEXT supports mystery shopping, market research, audits, and experience management.shopmetrics.com · 1 Oct 2026
Integrated platform
The platform combines performance measurement, customer feedback, analytics, and Action Management in one integrated system.shopmetrics.com · 1 Oct 2026
Project types
Shopmetrics CX supports mystery shopping, internal audits, retail audits, telephone/web audits, in-store demonstrations, micro-gigs, and other projects.shopmetrics.com · 1 Oct 2026
Field portal
The Field Portal lets field users find and complete jobs at home or on the go using any device.shopmetrics.com · 1 Oct 2026
Responsive design
Shopmetrics CX provides responsive design, navigation across form factors, and functions adapted across devices and screens.shopmetrics.com · 1 Oct 2026
Action management
Action Management includes staff-submitted Appeals, management-created ad-hoc Action Plans, and automated Action Plans triggered by failed KPIs.shopmetrics.com · 1 Oct 2026
Microlearning
The platform provides microlearning with active feedback for remediation and reassessment during training.shopmetrics.com · 1 Oct 2026
GigSpot integration
Shopmetrics users receive automatic deep integration with GigSpot for fieldworker and job management at no additional cost.shopmetrics.com · 1 Oct 2026
Partner collaboration
Partner collaboration features allow providers to set up data transfers and control which project parts are outsourced to secondary partners.shopmetrics.com · 1 Oct 2026
Privacy and compliance
The platform lists ISO-certified processes, a GDPR-driven privacy management toolkit, flexible personal-data residency, comprehensive governance, and a legal compliance package.shopmetrics.com · 1 Oct 2026
Security
Shopmetrics states that its infrastructure uses SSL connections, multiple firewalls, stringent security policies, hourly incremental database backups, nightly full backups, and offsite backup copies.shopmetrics.com · 1 Oct 2026
Company
Shopmetrics launched in 2004, is ISO-certified, employs more than 100 developers and product specialists across the United States and Europe, and has products used in more than 80 countries.shopmetrics.com · 1 Oct 2026
Support
The platform includes a Support Ticketing System whose preference settings are stored by cookies for up to one year.shopmetrics.com · 1 Oct 2026
Sales process
Prospective customers are invited to schedule a personalized demo through the contact page.shopmetrics.com · 1 Oct 2026

Company

Founded
2004shopmetrics.com · 23 Sept 2026
Headquarters
Sylvania, Ohio, United Statesshopmetrics.com · 23 Sept 2026

Best Shopmetrics NEXT alternatives

See all 20
All accessCh 01 Gigwalk Free planAndroidAPI Free to start7.5 All accessCh 02 Field Agent Free planAndroidAPI Free to start7.2 All accessCh 03 IntouchCheck Free trialAndroidiOS 7.0 All accessCh 04 Mystery Management AndroidiOS 7.0 All accessCh 05 PRISM Mystery Shopping Platform AndroidAPI 7.0 All accessCh 06 InspectWrk (formerly Inspectly360) Free trialAndroidAPI from $29/mo6.9

Where it ranks on Specifiction

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Sources