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SPECIFICTION
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Shopmetrics NEXT

shopmetrics.com

WebiOSAndroid
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Spec score 6.9 #17 of 21 in Mystery Shopping Software

What it is

Shopmetrics NEXT supports mystery shopping, market research, audits and experience management on Android, iOS and the web. Its integrated platform combines performance measurement, customer feedback, analytics and Action Management. Modules cover shopper and agent portals, project and fieldwork management, surveys and survey building, business intelligence, training, partner collaboration and mobile capabilities. Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs and other projects. Field users can find and complete jobs at home or on the go from any device, with responsive navigation and functions across screen sizes. Action Management includes staff-submitted appeals, management-created plans and automated plans triggered by failed KPIs. Training offers microlearning with feedback for remediation and reassessment. Partners can arrange data transfers and control which project work is outsourced. Shopmetrics lists privacy and compliance tools, security measures and backup practices. Users also receive deep integration with GigSpot for fieldworker and job management at no additional cost. Pricing is on request, and prospective customers can schedule a personalized demo.

Spec sheet

Purpose
Shopmetrics NEXT supports mystery shopping, market research, audits, and experience management.Read 1 Oct 2026 · shopmetrics.com
Security
Shopmetrics states that its infrastructure uses SSL connections, multiple firewalls, stringent security policies, hourly incremental database backups, nightly full backups, and offsite backup copies.Read 1 Oct 2026 · shopmetrics.com
Support
The platform includes a Support Ticketing System whose preference settings are stored by cookies for up to one year.Read 1 Oct 2026 · shopmetrics.com
Headquarters
Sylvania, Ohio, United StatesRead 23 Sep 2026 · shopmetrics.com
Founded
2004Read 23 Sep 2026 · shopmetrics.com
Company
Shopmetrics launched in 2004, is ISO-certified, employs more than 100 developers and product specialists across the United States and Europe, and has products used in more than 80 countries.Read 1 Oct 2026 · shopmetrics.com
Action management
Action Management includes staff-submitted Appeals, management-created ad-hoc Action Plans, and automated Action Plans triggered by failed KPIs.Read 1 Oct 2026 · shopmetrics.com
Core modules
Core areas include an agent/shopper portal, analytics and business intelligence, Action Management, training and microlearning, project and fieldwork management, online surveys, survey building, partner collaboration, and mobile capabilities.Read 1 Oct 2026 · shopmetrics.com
Field portal
The Field Portal lets field users find and complete jobs at home or on the go using any device.Read 1 Oct 2026 · shopmetrics.com
GigSpot integration
Shopmetrics users receive automatic deep integration with GigSpot for fieldworker and job management at no additional cost.Read 1 Oct 2026 · shopmetrics.com
Integrated platform
The platform combines performance measurement, customer feedback, analytics, and Action Management in one integrated system.Read 1 Oct 2026 · shopmetrics.com
Microlearning
The platform provides microlearning with active feedback for remediation and reassessment during training.Read 1 Oct 2026 · shopmetrics.com
Partner collaboration
Partner collaboration features allow providers to set up data transfers and control which project parts are outsourced to secondary partners.Read 1 Oct 2026 · shopmetrics.com
Privacy and compliance
The platform lists ISO-certified processes, a GDPR-driven privacy management toolkit, flexible personal-data residency, comprehensive governance, and a legal compliance package.Read 1 Oct 2026 · shopmetrics.com
Project types
Shopmetrics CX supports mystery shopping, internal audits, retail audits, telephone/web audits, in-store demonstrations, micro-gigs, and other projects.Read 1 Oct 2026 · shopmetrics.com
Responsive design
Shopmetrics CX provides responsive design, navigation across form factors, and functions adapted across devices and screens.Read 1 Oct 2026 · shopmetrics.com
Sales process
Prospective customers are invited to schedule a personalized demo through the contact page.Read 1 Oct 2026 · shopmetrics.com

Plans and prices

Shopmetrics NEXT Priced on request Request a demo Read 1 Oct 2026 · shopmetrics.com

Every Shopmetrics NEXT plan and price →

Strong points and limits

Strong points

  • Supports Android, iOS and web.
  • Covers multiple audit and fieldwork project types.
  • Action plans can be triggered by failed KPIs.
  • GigSpot integration is included at no additional cost.

Limits

  • Pricing is available on request.
  • Prospective customers are invited to schedule a demo.

Who it suits

Shopmetrics NEXT suits organizations managing mystery shopping, research, audits or customer experience projects. Its field portal and mobile capabilities are relevant to teams whose workers complete jobs away from a desk.

Verdict

Shopmetrics NEXT brings project management, fieldwork, analytics and corrective action into one platform. Pricing requires a request, so prospective customers can schedule a demo.

Where Specifiction places it

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