Hyperspace vs Shopmetrics NEXT
Hyperspace
hyperspace.gmbhShopmetrics NEXT
shopmetrics.comSide by side
| Figure | Hyperspace | Shopmetrics NEXT |
|---|---|---|
| Price from | €55/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Mystery Shopping Software | 8.7 (#3) | 6.9 (#17) |
| Founded | 1998 | 2004 |
| Headquarters | Schortens-Roffhausen, Germany | Sylvania, Ohio, United States |
| Purpose | The software supports mystery shopping programmes with shopper briefings, scheduling, mobile capture, media and analytics for tracking customer experience across locations and channels. | Shopmetrics NEXT supports mystery shopping, market research, audits, and experience management. |
| Security | The features page lists SSL encryption, protection against scripting attacks and SQL injection, and password encryption. | Shopmetrics states that its infrastructure uses SSL connections, multiple firewalls, stringent security policies, hourly incremental database backups, nightly full backups, and offsite backup copies. |
| Support | Cloud tenants receive updates, patches and technical support; the team also offers setup, data migration and user training. | The platform includes a Support Ticketing System whose preference settings are stored by cookies for up to one year. |
Plans
Hyperspace
- Economy€55 a month
- Business€329 a month
- Enterprise€549 a month
- hyperspace Franchise Manager (Enterprise Edition, own-server purchase)€33,333, paid once
- hyperspace Franchise Manager Enterprise Edition purchase€33,333, paid once
In their own words
Hyperspace
Hyperspace has no write-up on Specifiction yet; its figures are above.
Shopmetrics NEXT
Shopmetrics NEXT supports mystery shopping, market research, audits and experience management on Android, iOS and the web. Its integrated platform combines performance measurement, customer feedback, analytics and Action Management. Modules cover shopper and agent portals, project and fieldwork management, surveys and survey building, business intelligence, training, partner collaboration and mobile capabilities. Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs and other projects. Field users can find and complete jobs at home or on the go from any device, with responsive navigation and functions across screen sizes. Action Management includes staff-submitted appeals, management-created plans and automated plans triggered by failed KPIs. Training offers microlearning with feedback for remediation and reassessment. Partners can arrange data transfers and control which project work is outsourced. Shopmetrics lists privacy and compliance tools, security measures and backup practices. Users also receive deep integration with GigSpot for fieldworker and job management at no additional cost. Pricing is on request, and prospective customers can schedule a personalized demo.