InspectWrk (formerly Inspectly360) vs Shopmetrics NEXT

InspectWrk, formerly Inspectly360, is inspection software for field and facility teams that replaces paper checklists and spreadsheets with mobile inspections, AI-verified photos, and reports. Its checklist builder supports configurable response types, conditional logic, reference images, and automatic scoring. On-device Edge AI compares execution photos with reference standards, assigns compliance ratings, and identifies defects, hazards, and deviations. Submitting an inspection can generate branded PDF, Excel, or CSV reports. Failed items can create assigned corrective actions with deadlines, escalation, completion-photo verification, and an audit trail. Native Android and iOS apps support photo markup, digital signatures, barcode and QR scanning, voice-to-text notes, GPS-stamped records, and offline use. Checklist data and history are stored locally and sync when connectivity returns. Integrations include a REST API, webhooks, connectors, SSO, Zapier, and Microsoft Power Automate. A 14-day trial is listed; Premium costs $29 a month per active seat, billed monthly, excluding applicable taxes. Annual pricing is also listed as starting at $24/user/mo.

Shopmetrics NEXT supports mystery shopping, market research, audits and experience management on Android, iOS and the web. Its integrated platform combines performance measurement, customer feedback, analytics and Action Management. Modules cover shopper and agent portals, project and fieldwork management, surveys and survey building, business intelligence, training, partner collaboration and mobile capabilities. Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs and other projects. Field users can find and complete jobs at home or on the go from any device, with responsive navigation and functions across screen sizes. Action Management includes staff-submitted appeals, management-created plans and automated plans triggered by failed KPIs. Training offers microlearning with feedback for remediation and reassessment. Partners can arrange data transfers and control which project work is outsourced. Shopmetrics lists privacy and compliance tools, security measures and backup practices. Users also receive deep integration with GigSpot for fieldworker and job management at no additional cost. Pricing is on request, and prospective customers can schedule a personalized demo.