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SPECIFICTION
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MemberXP

memberxp.com

Web
Visit memberxp.com
Spec score 6.9 #16 of 21 in Mystery Shopping Software

What it is

MemberXP is a web platform for credit unions that measures member experiences across journeys such as joining, obtaining a loan, and using a mobile app. Credit unions can create branded surveys with open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions, using advanced logic. The platform tracks NPS, Member Effort Score, and other KPIs over time, including peer benchmarking. Its analytics are described as operating continuously to identify important drivers and revenue impact. Mystery-shopping programs let trained credit union members assess service touchpoints; reports pass through quality control, verification, and audit. Employee-experience tools cover onboarding, exit, interaction, and engagement surveys, with more than 300 engagement questions or custom questions. Integrations can connect survey data with core systems and other applications, while analyzed and raw data can be exported. Customers receive a dedicated Success Manager without an additional charge. MemberXP is now part of Navari, with the company saying platform access, workflows, data, configurations, insights, and support remain unchanged. Pricing is customized by institution size and selected solutions.

Spec sheet

Purpose
MemberXP measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app.Read 8 Oct 2026 · memberxp.com
Audience
The platform is built to help credit unions put members at the center of decisions.Read 8 Oct 2026 · memberxp.com
Integrations
The pricing page describes integration with core business systems, while the MemberXP site says integrations can bring survey data into apps teams already use.Read 8 Oct 2026 · navari.com
Security
MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment.Read 8 Oct 2026 · memberxp.com
Support
The site says customers receive a dedicated Success Manager at no additional cost.Read 8 Oct 2026 · memberxp.com
Headquarters
Royal Oak, Michigan, United StatesRead 28 Sep 2026 · memberxp.com
Analytics
The site says MemberXP analyzes feedback 24/7 to help identify key drivers and revenue impact.Read 8 Oct 2026 · memberxp.com
Company transition
MemberXP says it is now part of Navari and that the platform, insights, workflows, data, access, configurations, and support remain unchanged.Read 8 Oct 2026 · memberxp.com
Data export
The MemberXP site says analyzed and raw data can be exported.Read 8 Oct 2026 · memberxp.com
Employee experience
Employee experience features include onboarding, exit, interaction, and engagement surveys; the site says users can choose from over 300 engagement questions or write their own.Read 8 Oct 2026 · memberxp.com
Metrics
It tracks NPS, Member Effort Score, and other KPIs over time, with peer benchmarking.Read 8 Oct 2026 · memberxp.com
Mystery shopping
Credit union members can be trained to assess service touchpoints, and reports go through quality control, verification, and audit.Read 8 Oct 2026 · memberxp.com
Pricing
The pricing page says cost is customized based on the financial institution's size and selected solutions.Read 8 Oct 2026 · navari.com
Privacy roles
The privacy policy says MemberXP processes client-collected personal data as a processor under client direction, with clients responsible for applicable notices, disclosures, and consent.Read 8 Oct 2026 · memberxp.com
Surveys
It offers credit-union-branded surveys and advanced logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions.Read 8 Oct 2026 · memberxp.com

Plans and prices

MemberXP & BankingXP Priced on request Pricing customized by financial institution size and selected solutions Read 8 Oct 2026 · navari.com

Every MemberXP plan and price →

Strong points and limits

Strong points

  • Credit-union-branded surveys with advanced question logic
  • Tracks NPS, effort scores, KPIs, and peer benchmarks
  • Mystery-shopping reports receive quality control and audit
  • Exports analyzed and raw data
  • Dedicated Success Manager included

Limits

  • Pricing is customized and not listed
  • Web platform only
  • Clients remain responsible for privacy notices and consent

Who it suits

It suits credit unions that need member and employee surveys, journey measurement, mystery shopping, and KPI analysis. It is also intended for teams connecting survey data with existing business systems.

Verdict

MemberXP combines survey design, journey metrics, mystery shopping, employee feedback, and integrations for credit unions. Prospective customers must request a customized price based on institution size and selected solutions.

Where Specifiction places it

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