Hyperspace vs MemberXP
Hyperspace
hyperspace.gmbhMemberXP
memberxp.comSide by side
| Figure | Hyperspace | MemberXP |
|---|---|---|
| Price from | €55/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Mystery Shopping Software | 8.7 (#3) | 6.9 (#16) |
| Headquarters | Schortens-Roffhausen, Germany | Royal Oak, Michigan, United States |
| Integrations | The product page states that hyperspace has numerous interfaces for importing data from other IT systems and communicating with external applications. | The pricing page describes integration with core business systems, while the MemberXP site says integrations can bring survey data into apps teams already use. |
| Purpose | The software supports mystery shopping programmes with shopper briefings, scheduling, mobile capture, media and analytics for tracking customer experience across locations and channels. | MemberXP measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app. |
| Security | The features page lists SSL encryption, protection against scripting attacks and SQL injection, and password encryption. | MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment. |
| Support | Cloud tenants receive updates, patches and technical support; the team also offers setup, data migration and user training. | The site says customers receive a dedicated Success Manager at no additional cost. |
Plans
Hyperspace
- Economy€55 a month
- Business€329 a month
- Enterprise€549 a month
- hyperspace Franchise Manager (Enterprise Edition, own-server purchase)€33,333, paid once
- hyperspace Franchise Manager Enterprise Edition purchase€33,333, paid once
In their own words
Hyperspace
Hyperspace has no write-up on Specifiction yet; its figures are above.
MemberXP
MemberXP is a web platform for credit unions that measures member experiences across journeys such as joining, obtaining a loan, and using a mobile app. Credit unions can create branded surveys with open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions, using advanced logic. The platform tracks NPS, Member Effort Score, and other KPIs over time, including peer benchmarking. Its analytics are described as operating continuously to identify important drivers and revenue impact. Mystery-shopping programs let trained credit union members assess service touchpoints; reports pass through quality control, verification, and audit. Employee-experience tools cover onboarding, exit, interaction, and engagement surveys, with more than 300 engagement questions or custom questions. Integrations can connect survey data with core systems and other applications, while analyzed and raw data can be exported. Customers receive a dedicated Success Manager without an additional charge. MemberXP is now part of Navari, with the company saying platform access, workflows, data, configurations, insights, and support remain unchanged. Pricing is customized by institution size and selected solutions.