Field Agent vs KPI Mystery Shopping Platform
Field Agent
app.fieldagent.net
KPI Mystery Shopping Platform
kpimysteryshopping.com.auSide by side
| Figure | Field Agent | KPI Mystery Shopping Platform |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Mystery Shopping Software | 8.3 (#4) | 7.4 (#10) |
| Founded | 2010 | 2000 |
| Headquarters | Fayetteville, Arkansas, United States | Gold Coast, Queensland, Australia |
| Privacy | Field Agent says it is not in the business of selling users' personal information to others. | KPI says it handles personal information under Australia's Privacy Act 1988 and Australian Privacy Principles, and that some service providers may process information overseas. |
| Purpose | Field Agent connects brands and retailers with people who collect photos, opinions, and other information while shopping in stores and online. | The service measures customer experience through mystery shopping and observation audits conducted against client-defined standards. |
| Support | The maker provides an Agent Help Center covering sign-up, cash-out, account questions, app features, jobs, and troubleshooting. | The contact page says most enquiries receive a reply within one business day; complimentary shop requests may be accepted or declined based on practicality and feasibility. |
Plans
KPI Mystery Shopping Platform
- Online or email checkA$17, paid once
- Phone enquiryA$39, paid once
- In-person visitA$54, paid once
In their own words
Field Agent
Field Agent connects brands and retailers with people who gather information while shopping in stores or online. Its app offers audits, surveys, Buy & Trys, ratings and reviews, Eye Spys, scavenger hunts, and mystery shops. Agents reserve and complete a job, submit it for review, and receive cash after approval. Listed retail locations include Walgreens, 7-Eleven, Dollar General, Albertsons, McDonald's, Best Buy, Kroger, Target, Kohl's, Publix, Costco, and CVS. Supported countries include Australia, Canada, Ecuador, Mexico, South Africa, Spain, Great Britain, and the United States. Field Agent provides Android, iOS, web, and API access; the API can create jobs, manage templates, launch projects, retrieve results, and optionally use webhooks. The app plan is listed at free. Registration is limited to people aged 18 or older. Field Agent says it encrypts information in transmission and does not sell users' personal information. It may use Plaid to verify bank information and Dwolla to send credit transfers to agents' financial-institution accounts. Denied submissions are not paid.
KPI Mystery Shopping Platform
KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.