Gigwalk vs KPI Mystery Shopping Platform

Gigwalk is a cloud-based work execution platform for collecting, validating, and acting on field data. Businesses can assign projects to their own teams or use a network of 1.7 million Gigwalkers. The workflow supports project creation, GPS-based worker matching, task execution, and real-time analysis. Mobile tools cover work assignment and scheduling, messaging, tracking, validation, and compliance. Consumer brands can measure shelf share and check display compliance; other listed uses include mystery shops, QSR audits, digital experience testing, safety checks, location surveys, and property inspections. Projects can use templates, dashboards, GPS-, time-, and date-verified work, photo analysis, and barcode scanning. The platform also supports image and video collection and annotation for AI training, plus APIs and webhooks for retrieving platform data in real time. The Gigwalker app runs on iOS and Android smartphones, not other devices. Business software pricing is available on request. The app is free to download, while individual Gigs pay $3 to $100 or more depending on the task. Payments go through PayPal after approved work, subject to a $35 minimum balance.

KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.