Hyperspace vs KPI Mystery Shopping Platform
Hyperspace
hyperspace.gmbh
KPI Mystery Shopping Platform
kpimysteryshopping.com.auSide by side
| Figure | Hyperspace | KPI Mystery Shopping Platform |
|---|---|---|
| Price from | €55/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Mystery Shopping Software | 8.7 (#3) | 7.4 (#10) |
| Founded | 1998 | 2000 |
| Headquarters | Schortens-Roffhausen, Germany | Gold Coast, Queensland, Australia |
| Purpose | The software supports mystery shopping programmes with shopper briefings, scheduling, mobile capture, media and analytics for tracking customer experience across locations and channels. | The service measures customer experience through mystery shopping and observation audits conducted against client-defined standards. |
| Support | Cloud tenants receive updates, patches and technical support; the team also offers setup, data migration and user training. | The contact page says most enquiries receive a reply within one business day; complimentary shop requests may be accepted or declined based on practicality and feasibility. |
Plans
Hyperspace
- Economy€55 a month
- Business€329 a month
- Enterprise€549 a month
- hyperspace Franchise Manager (Enterprise Edition, own-server purchase)€33,333, paid once
- hyperspace Franchise Manager Enterprise Edition purchase€33,333, paid once
KPI Mystery Shopping Platform
- Online or email checkA$17, paid once
- Phone enquiryA$39, paid once
- In-person visitA$54, paid once
In their own words
Hyperspace
Hyperspace has no write-up on Specifiction yet; its figures are above.
KPI Mystery Shopping Platform
KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.