Checkmk vs InvGate Service Desk
Checkmk
checkmk.com
InvGate Service Desk
invgate.comSide by side
| Figure | Checkmk | InvGate Service Desk |
|---|---|---|
| Price from | $275/mo | $41.67/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Sla Management | 9.5 (#1) | 9.1 (#2) |
| Deployment | Checkmk can run on customer hardware or virtualized, with packages for major Linux distributions, Docker and Virtual Appliance. | InvGate Service Management is offered through SaaS and on-premise delivery models. |
| Founded | 2007 | 2009 |
| Headquarters | Munich, Germany | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | Checkmk advertises more than 2,000 built-in integrations covering hardware, networks, applications, operating systems and cloud or container platforms. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Rating on G2 | 4.7 out of 5 from 306 reviews. | 4.6 out of 5 from 20 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 138 reviews. | 4.9 out of 5 from 434 ratings |
| Rating on TrustRadius | 9.1 out of 10 from 18 reviews and ratings. | 6.6 out of 10 from 10 reviews |
| Security certifications | The Trust Center lists ISO 27001:2022, SOC 2 Type I, GDPR, SIG, EU AI Act and DORA badges. | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. |
| Self-hosting | Checkmk can run on customer hardware or virtualized infrastructure with packages for major Linux distributions, Docker and a virtual appliance. | Enterprise supports on-premise hosting, while Starter and Pro are cloud-only according to the pricing comparison. |
| Support | The Pro plan includes professional support for 8h x 5d, while Ultimate includes 10h x 5d and can be upgraded to 24h x 5d. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
| What it does | Checkmk provides unified infrastructure monitoring and observability across servers, networks, applications, databases, cloud, containers and user experience. | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. |
Plans
Checkmk
- CommunityFree
- Synthetic MonitoringFree
- Pro$275 a month
- Cloud$290 a month
- Ultimate$400 a month
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
Checkmk
Checkmk monitors cloud, hybrid, and data center infrastructure, including containers and networks. For web, mail, and database servers, it combines more than 2,000 smart checks with automatic discovery and network mapping. Monitoring can use native agents for Windows, Linux, and other systems, agentless SNMP and TCP/UDP checks, or API-based checks over HTTP/XML, SSH, or TELNET. Cloud coverage includes AWS, Azure, and Google Cloud Platform, with automatic component detection and Quick Setup. One instance can monitor thousands of servers, while distributed monitoring supports horizontal scaling. Community includes more than 2,000 integrations and is intended for smaller environments, scaling to approximately 100 hosts. The software can run on customer hardware or virtualized infrastructure, with Linux distribution packages, Docker, and a Virtual Appliance. The Community plan is free forever and includes community support. The pricing note lists paid plans from €190/mo (annual) and a 30-day trial. Other listed plan prices use USD: Pro is $275 a month, Cloud is $290 a month, and Ultimate is $400 a month. Platforms include API, Linux, macOS, self-hosted, web, and Windows.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.