Chronodesk vs KIX
Chronodesk
chronodesk.io
KIX
kixdesk.comSide by side
| Figure | Chronodesk | KIX |
|---|---|---|
| Price from | $15/mo | €33/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 5 |
| Spec score · IT SLA Management Software | 8.3 (#24) | 9.1 (#6) |
| Integrations | The maker lists WhatsApp Business and Xero integrations, and its navigation also lists Claude MCP. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Mobile | The Chronodesk Mobile page says native apps are available for iOS and Android and included at no additional cost for active users across subscription tiers. | The KIX Field Service App is listed for iOS 17 and later and Android 13 and later. |
| Notable limits | The service desk page says Chronodesk may be more than needed for users who only need a free personal ticket list or basic shared inbox. | The maker says KIX Start has limited functionality and includes no support or maintenance; its pricing page marks several add-ons unavailable in Start. |
| Security | The security page states AES-256 encryption at rest, TLS 1.2+ in transit, daily automated backups, and role-based access controls. | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. |
Plans
Chronodesk
- Essential$15 a month
- Professional$30 a month
- Advanced$40 a month
- EnterprisePriced on request
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
In their own words
Chronodesk
Chronodesk has no write-up on Specifiction yet; its figures are above.
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.