Churn Buster vs Retently
Churn Buster
churnbuster.io
Retently
retently.comSide by side
| Figure | Churn Buster | Retently |
|---|---|---|
| Price from | $269/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Customer Retention Software | 9.0 (#1) | 8.3 (#6) |
| Company history | Andrew Culver founded Churn Buster in 2013, and Matt Goldman, Ken Johnson and Joelle Goldman acquired it in 2015. | Retently says it was founded in 2015 and has remained independent and self-funded. |
| Company size | LinkedIn lists Churn Buster as a privately held software company with 11–50 employees. | The company describes a remote team of 14 people and more than 1,000 customer brands sending about 10 million surveys monthly. |
| Founded | 2013 | 2016 |
| Headquarters | San Diego, California, United States | Chisinau, Moldova, and Austin, Texas, United States |
| Integrations | Documented integrations include Stripe, Braintree, Recharge, Loop, Skio, Stay.ai, Ordergroove, Smartrr, Seal, Rivo, Awtomic, Inveterate, Checkout Champ, Subbly, Conjured, Orb, Prive/Recurly and Shopify through a custom app. | Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier. |
| Rating on G2 | 4.3 out of 5 from 3 reviews | 4.7 out of 5 from 30 reviews. |
| Rating on GetApp | 5.0 out of 5 from 1 review | 4.9 out of 5 from 31 reviews. |
| Rating on Software Advice | 5.0 out of 5 from 1 review | 4.9 out of 5 from 31 reviews. |
| Rating on TrustRadius | 0 out of 10 from 0 reviews | 1 out of 10 from 2 reviews. |
| Security | The company says sensitive payment-method data is not handled or stored on its servers and that traffic is encrypted in transit while data stores are encrypted at rest. | Retently says data in transit uses HTTPS, data at rest is encrypted, and production access is restricted with MFA, VPN access and IP whitelisting. |
| Security controls | The company states that raw card numbers never reach its servers, traffic uses TLS/HTTPS, storage uses AES-256, and annual independent penetration tests are performed. | It states that data in transit uses HTTPS, stored data and backups are encrypted, production access uses MFA, VPN and IP allowlisting, and annual audits and penetration tests are performed. |
| What it does | Churn Buster recovers failed subscription payments and prevents cancellations for subscription ecommerce and SaaS businesses. | Retently is a SaaS customer-feedback platform for measuring NPS, CSAT and CES and acting on the results. |
Plans
Churn Buster
- MeasureFree
- MeasureFree
- Cancel Flows Only$269 a month
- Dunning Only$269 a month
- Dunning or Cancel Flows$269 a month
- Complete Retention Solution$430 a month
- Dunning & Cancel Flows$430 a month
- Advisory$2,500, paid once
- Advisory$2,500, paid once
Retently
- Ecommerce Basic$99 a month
- Ecommerce Pro$299 a month
- EnterprisePriced on request
In their own words
Churn Buster
Churn Buster helps subscription businesses recover failed payments and understand or reduce cancellations. Its dunning service coordinates payment retries with branded email and SMS prompts asking customers to update their cards. Rolling Analysis assigns each failed payment one of four outcomes and counts a recovery only when the payment clears. For cancellation saves, Cancel Flows asks customers why they are leaving, presents offers matched to those reasons, and reports exit feedback. It includes Smart Offers, A/B testing, segmentation, Sentiment AI, and an optional one-click cancellation path. The company lists integrations including Stripe, Recharge, Shopify, Loop, Skio, Recurly, and Braintree, among others, and supports custom API setups. Churn Buster says it serves mid-market and enterprise subscription brands in ecommerce, SaaS, membership, and digital subscription businesses. Its free Measure plan includes recovery analytics, baseline comparison, and Churn Buster MCP. Dunning or Cancel Flows starts at $269 a month; Dunning & Cancel Flows starts at $430 a month. Both are flat monthly fees based on MRR tier, month-to-month, with no contract. The company says its team responds within one business day through email, chat, and video calls.
Retently
Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.