Churnkey vs Custify
Churnkey
churnkey.co
Custify
custify.comSide by side
| Figure | Churnkey | Custify |
|---|---|---|
| Price from | $20.83/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Proactive Customer Retention Software | 8.0 (#4) | 8.3 (#2) |
| Integrations | Listed integrations include Stripe, Chargebee, Braintree, Paddle, Maxio, Slack, Churnkey APIs, and webhooks. | Custify can import CRM, billing, support, and marketing data, and offers a native API, a JavaScript snippet, and a Segment connection. |
| Product | Churnkey provides subscription retention tools for cancellation churn and failed payment recovery. | Custify is customer success software for centralizing customer data, automating workflows, reducing churn, and driving expansion. |
| Security | Churnkey states it is SOC 2 Type I certified, GDPR compliant, conducts regular penetration tests, and avoids storing PII when possible. | Custify states that it is SOC 2 Type 2 and ISO/IEC 27001 certified and GDPR compliant. |
| Support | The pricing comparison lists human support and recurring strategy calls among the plan features. | Custify lists in-app and email support and describes guided onboarding and implementation assistance. |
Plans
Churnkey
- Starter$250 a year
- CorePriced on request
- EnterprisePriced on request
- IntelligencePriced on request
In their own words
Churnkey
Churnkey provides subscription retention tools for cancellation churn and failed payment recovery. Cancel Flows use customer segmentation to present offers such as cross-sells, pauses, discounts, and seat handoffs. Payment Recovery combines precision retries with email, SMS, or in-app campaigns. Feedback AI categorizes freeform feedback, connects it to MRR, and supports natural-language search. Listed integrations include Stripe, Chargebee, Braintree, Paddle, Maxio, Slack, APIs, and webhooks; the SDK can connect to other billing systems. The open-source React SDK and MCP server are free on every plan, and cancel flows can be self-hosted without a Churnkey account. Free Churn Metrics provides a read-only churn snapshot when a payment provider is connected. Churnkey lists a free plan and a paid Starter plan at $250/mo (annual), with a 14-day trial. It identifies SaaS, consumer memberships, nonprofits, news and media, and streaming as use cases.
Custify
Custify is customer success software for bringing customer information together, automating workflows, reducing churn, and supporting expansion. Its Customer 360 dashboard combines customer data, product usage, adoption, health scores, and lifecycle details. Teams can define custom KPIs and metrics, track trends, and monitor at-risk customers and expansion opportunities. Playbooks can send reminders and assign tasks when metrics change; CustifyAI adds conversation summaries, natural-language customer queries, account selection, and AI-assisted workflow actions. The platform can import CRM, billing, support, and marketing data through a native API, JavaScript snippet, and Segment connection. Named integrations include Salesforce, HubSpot, Stripe, Chargebee, Recurly, Intercom, Help Scout, and Zendesk. Custify states that it maintains active GDPR compliance and ISO 27001 certification, and hosts customer data in Germany. Concierge Onboarding typically takes about four weeks and includes integration help, live training, a dedicated customer success manager, and post-launch support. Pricing is on request; a free trial is available.