Cin7 Omni vs Salesforce Order Management

Cin7 Omni is inventory and order management software for businesses managing sales across multiple channels. It provides a real-time view of inventory across locations and supply chains, with barcode scanning, stock alerts, purchase orders and sales orders. Purchase orders can sync automatically with linked 3PLs, and 3PL integrations support automated order fulfillment. Native EDI connections support supply-chain and sales-channel workflows. Cin7 connects with Shopify, WooCommerce, Amazon, QuickBooks, Xero and other platforms, and its app ecosystem includes more than 700 partners. The Omni comparison lists eight users, with more available for purchase, and unlimited inventory locations. Customizable workflows support online, wholesale and retail markets; multi-entity support automates intercompany stock and price adjustments. It runs on web, iOS and Android. A free trial is offered, but there is no free plan. Standard starts at $349 per month, Pro at $599 per month and Advanced at $1,199 per month, excluding taxes. Custom solutions are available for complex operations or needs beyond standard configuration.

Salesforce Order Management manages orders through fulfillment and post-purchase service across B2B Commerce, B2C Commerce, and other channels. Its tools cover order visibility, routing, inventory, delivery estimates, fulfillment workflows, and returns. Agentic Order Routing can help resolve fulfillment exceptions and select fulfillment paths; Agentic Order Support provides self-service for order status, cancellations, and returns. Service agents can view order history, customer records, payment terms, and service tools together, and can complete customer transactions from the service console. Distributed Order Management provides drag-and-drop workflows, including starts from prebuilt supply chain workflows. Delivery estimates can use inventory, sourcing locations, and carrier transit times, and appear on product pages and checkout. Inventory availability can also appear on product detail pages and channels such as web-based chat. Salesforce lists prebuilt Commerce Cloud integration, Service Cloud integration, and B2C and B2B Commerce preintegration. It is a paid product with pricing on request and no free plan.