Circleback vs Otter.ai

Circleback is cloud-based software for meeting automation. It can join online meetings as a bot, record locally through desktop or mobile apps, or accept uploaded audio and video. It transcribes in 110 languages, identifies speakers by name, and creates AI notes, summaries, and action items; tasks are automatically captured, assigned, and organized. Users can search the meeting archive, ask Circleback questions, and view or draft emails. Supported meeting services include Zoom, Google Meet, Microsoft Teams, Webex, Discord, and RingCentral. Integrations include Google Calendar, Gmail, Outlook, Slack, Notion, Linear, HubSpot, Salesforce, and others. Desktop and mobile apps also support in-person meetings, and Apple Watch apps are available. The Free plan costs nothing and allows unlimited meetings, with 30-day history, limited automations, and two teams. Pro costs $15 a month, billed $15/user/month; Business costs $25 a month, billed $25/user/month; Enterprise costs $35 a month, billed $35/user/month with volume pricing. Circleback says it encrypts data in transit and at rest and does not use customer data to train models; HIPAA compliance is included with Enterprise.

Otter.ai transcribes meetings into searchable text and provides summaries and action items. Its meeting bot can capture calls on Zoom, Google Meet and Microsoft Teams; the Mac and Windows desktop apps can record conversations without a bot joining. Other listed features include live transcription, speaker labels, note templates, calendar integrations and a searchable archive. It supports six languages and is available through Android, iOS, macOS, Windows and Chrome apps or extensions. Basic is free forever and includes 300 transcription minutes per user each month, three lifetime imported files per user, and a 30-minute maximum per conversation. Pro Annual costs $8.33/user/month, billed annually; Pro Monthly costs $16.99/user/month. Business Annual costs $19.99/user/month, billed annually, while Business Monthly costs $30/user/month. Business includes a seven-day free trial and allows conversations up to four hours. Otter lists TLS encryption and AES-256 encryption for real-time content. Payment options include credit and debit cards and Apple App Store or Google Play purchases.