CitaFlow vs Pronto
CitaFlow
citaflow.com
Pronto
trypronto.appSide by side
| Figure | CitaFlow | Pronto |
|---|---|---|
| Price from | €19/mo | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 5 | 4 |
| Spec score · Barbershop Scheduling Software | 8.2 (#12) | 8.9 (#1) |
| Integrations | CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. | Notification integrations use Resend or SMTP email, Telegram Bot API, Meta WhatsApp Cloud API and Viber Bot API. |
| Support | CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. | The documented support route for self-hosting is opening a GitHub issue; paid installation help is offered through the GitHub page. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
In their own words
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.
Pronto
Pronto provides appointment booking, point of sale, client CRM, inventory tracking, and automated reminders for salons and related businesses. It is presented for beauty, hair, and nail salons, barbershops, spas, lash studios, and tattoo studios. Clients can book online using only a name and phone number, without an account or app download. The point of sale supports cash, card, and transfer, discounts, printed or digital receipts, and offline checkout. Booking confirmations and reminders can be sent through Email, Telegram, WhatsApp, and Viber. Businesses can link a booking page from Instagram or Google and import client lists from Fresha, Vagaro, Booksy, Mindbody, Square, or another platform that exports CSV. Cloud users can export client data and history; self-hosted data stays on the user's server. The free plan allows one staff member, 100 clients, 50 bookings per month, and 100 products. Starter costs $19 a month and includes five staff, unlimited clients and bookings, and 2,000 products. Pronto runs on the web and supports self-hosting on Linux, macOS, or Windows with WSL2; self-hosting uses Docker Compose and requires at least 1 GB RAM.