CitaFlow vs Therasoft
CitaFlow
citaflow.comTherasoft
therasoft.comSide by side
| Figure | CitaFlow | Therasoft |
|---|---|---|
| Price from | €19/mo | $69/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Therapy Scheduling Software | 8.4 (#7) | 7.7 (#23) |
| Headquarters | Miami, Florida, United States | Seattle, Washington, United States |
| Integrations | CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. | The maker says scheduling connects with assessments, treatment plans, progress notes, insurance billing, and AI-assisted clinical notes; its homepage says the system works together without integrations or add-ons. |
| Purpose | CitaFlow is an appointment management platform with online booking, AI voice and chat assistants, and automated appointment handling for businesses. | Therasoft is an all-in-one practice management solution for therapists, counselors, psychiatrists, and social workers, covering clinical documentation, scheduling, billing, and telehealth. |
| Security | The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. | The features page says data access is protected through SSL certificates and fingerprint authentication, and server communications use encrypted protocols. |
| Support | CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. | The homepage says support is provided by people rather than chatbots, and lists dedicated email and phone support for setup, troubleshooting, and ongoing assistance. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
In their own words
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.