Civica Complaints Management vs Kelsa Complaint Management System
Civica Complaints Management
civica.comKelsa Complaint Management System
ircaindia.comSide by side
| Figure | Civica Complaints Management | Kelsa Complaint Management System |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Complaint Management Software | 7.7 (#10) | 6.9 (#20) |
| Headquarters | London, United Kingdom | Bengaluru, Karnataka, India |
| Intended users | The datasheet says the preconfigured solution supports public and private organisations including central and local government, telecoms, utilities and other regulated services. | The maker describes the system as helping clubs address customer concerns and improve services using customer feedback. |
| Purpose | The cloud platform helps organisations capture, manage, respond to and report on customer feedback and complaints across their enterprise network. | Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback. |
| Reporting | Automated library and custom reports plus real-time keyword alerts help identify problem areas. | The brochure shows complaints reported by region and by month and region. |
Plans
Civica Complaints Management
- Civica Complaints ManagementPriced on request
In their own words
Civica Complaints Management
Civica Complaints Management is a cloud platform for capturing, managing, responding to and reporting on customer feedback and complaints across an organisation. Feedback can arrive through web, phone, email and social media. Low-code and no-code workflow tools let organisations configure processes and update them as needs change; correspondence tools automate case handling to reduce repetitive work. Reporting includes automated and custom reports, plus real-time keyword alerts intended to help identify problem areas. Integrations span client and back-office systems, social media, email, telephony, mobile apps, content and document management, postal delivery, staff directories, single sign-on and calendaring tools. REST APIs support case updates and queries, while an email API can scan messages sent to a chosen mailbox. A self-service portal can let stakeholders register and manage casework online. The responsive, browser-based interface works across devices. The datasheet describes single-tenant database schemas, data segregation, advanced controls and cloud-region deployment options. It also lists ISO 9001 and ISO 27001 accreditation and redactable audit trails for each case. Pricing is available by enquiry.
Kelsa Complaint Management System
Kelsa Complaint Management System has no write-up on Specifiction yet; its figures are above.