Kelsa Complaint Management System

Spec sheet

What it does

Kelsa Complaint Management System handles and resolves customer complaints and feedback for clubs.Read 9 Oct 2026 · ircaindia.com

Purpose

Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback.Read 9 Oct 2026 · ircaindia.com

Intended users

The maker describes the system as helping clubs address customer concerns and improve services using customer feedback.Read 9 Oct 2026 · ircaindia.com

Headquarters

Bengaluru, Karnataka, IndiaRead 28 Sep 2026 · ircaindia.com

Company identity

The brochure identifies IRCA as a software product development and IT services company headquartered in Bangalore, India; it gives no founding year.Read 9 Oct 2026 · ircaindia.com

Complaint intake

The brochure says members can scan QR codes posted at facility locations to raise complaints.Read 9 Oct 2026 · ircaindia.com

Complaint routing

Complaints are mapped to the relevant stakeholder, with upper management alerted as the complaint progresses and members updated on its status.Read 9 Oct 2026 · ircaindia.com

Demo and contact

The maker offers a demo request page and lists +91 9731659707 and [email protected] on the workflow page.Read 9 Oct 2026 · ircaindia.com

Files and scheduling

The workflow page describes calendar views and reminders, file organization with versioning, and project templates.Read 9 Oct 2026 · ircaindia.com

Integrations and API

The workflow page says Kelsa integrates with apps and offers API key access to profile information from other apps.Read 9 Oct 2026 · ircaindia.com

Listed capabilities

The brochure lists complaint capture, ticketing, workflow automation, communication tools, escalation procedures, monitoring and reporting, and feedback mechanisms.Read 9 Oct 2026 · ircaindia.com

Notifications

The workflow page says Kelsa provides real-time in-app, desktop, email, and mobile notifications.Read 9 Oct 2026 · ircaindia.com

Pricing

The opened maker pages do not state a price for Kelsa Complaint Management System.Read 9 Oct 2026 · ircaindia.com

Reporting

The brochure shows complaints reported by region and by month and region.Read 9 Oct 2026 · ircaindia.com

Scheduling and files

The workflow page describes task calendars with reminders, file storage and versioning, project templates, and request forms for tickets or support queries.Read 9 Oct 2026 · ircaindia.com

Security and access

The workflow page describes custom roles that control access according to responsibilities; it does not identify a security certification or compliance standard.Read 9 Oct 2026 · ircaindia.com

Support contact

The Kelsa page lists +91 9731659707 and [email protected] as contact details.Read 9 Oct 2026 · ircaindia.com

White labeling

The maker says Kelsa supports a custom logo, theme, and domain.Read 9 Oct 2026 · ircaindia.com

Workflow features

The Kelsa workflow page describes customizable workflows, task assignment, custom roles, discussions, and request forms for tickets, support queries, or work requests.Read 9 Oct 2026 · ircaindia.com

Where Specifiction places it

• Complaint Management Software#20 of 266.9