GovMetric CaseTracker vs Kelsa Complaint Management System
GovMetric CaseTracker
govmetric.comKelsa Complaint Management System
ircaindia.comSide by side
| Figure | GovMetric CaseTracker | Kelsa Complaint Management System |
|---|---|---|
| Price from | £1,125/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 0 |
| Spec score · Complaint Management Software | 8.2 (#4) | 6.9 (#20) |
| Company identity | GovMetric’s site identifies ROL Solutions Ltd. as the copyright holder and names Nic Streatfeild as CEO and Founder. | The brochure identifies IRCA as a software product development and IT services company headquartered in Bangalore, India; it gives no founding year. |
| Headquarters | Oakham, Rutland, UK | Bengaluru, Karnataka, India |
| Integrations and API | The product offers REST APIs and connectors for CRM, contact centre, and BI platforms; its product page names Power BI and Tableau as data export destinations. | The workflow page says Kelsa integrates with apps and offers API key access to profile information from other apps. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback. |
| Reporting | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. | The brochure shows complaints reported by region and by month and region. |
Plans
GovMetric CaseTracker
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
In their own words
GovMetric CaseTracker
GovMetric CaseTracker is a complaints and case management system for UK councils, housing providers and public services. It covers corporate complaints, compliments, comments, statutory social-care complaints, councillor and MP enquiries, coroners’ enquiries and other workflow-based cases. Cases can be logged through web, email, telephone, post, face-to-face contact or mediated e-forms, with a secure portal for citizens to track progress. Workflows include automated triage, configurable stages, templates, deadline alerts and escalation triggers. The system is pre-configured for Housing Ombudsman, LGSCO and SPSO frameworks and offers regulator reporting alongside reports on trends, workload, status, escalation and other case data. Octavia AI can identify service requests, classify complaints, draft acknowledgements and summaries, monitor deadlines and generate regulator reports. CaseTracker is AWS-hosted SaaS, with data stored and processed in the EU/UK (Ireland). Listed annual licence prices are £13,500 a year for Band A, £17,500 a year for Band B and £24,000 a year for Band C, each for one case type and excluding VAT. Pricing is also described as on request.
Kelsa Complaint Management System
Kelsa Complaint Management System has no write-up on Specifiction yet; its figures are above.